CVS Specialty

CVS Pharmacy

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About this app

Please Note: This app is for CVS Specialty® patients only. You must have a CVS Specialty prescription in order to use this app

Your health is our greatest priority. That’s why at CVS Specialty, we make it easy to manage your prescriptions at home or on the go.

With the CVS Specialty mobile app, you can:
· Order refills
· Choose to pick-up your prescriptions at any CVS Pharmacy® where allowed by law, or have them delivered to another location of your choice.
· Track your order status
· Make fast and easy payments
· Communicate with your CareTeam using the Secure Messaging feature. Ask a question and get answers from CareTeam members trained in your condition. All messages are secure and confidential
You can sign-in securely through Android’s fingerprint scanner.

We’re always just a tap away. CVS Specialty – specialty medications with personalized support.

We release updates to this app regularly and base our roadmap on your feedback

Ratings and reviews

Overall app is terrible. I get to the end, to submit my order and it gives me an error. I call the number to report it, they take the information and then transfer me to someone else that has to verify all of my information again, only to be told that it's too early for to reorder and I need to call back in a day or two. (This is after I have received multiple emails reminding me to reorder.) This has happened to me multiple times over a couple of months and nothing is fixed. Don't bother.

This app is not user friendly. Even with biometrics enabled for sign in, I have to do a 2 step verification and that usually sets me on a loop of logging in, requesting the refill and then being asked to login again, with another 2 step. It took me 45 minutes to order a refill that I get every month. Use thus app as an absolute last resort. I would phone in my order, but waiting through the phone prompts is actually worse that using this inefficient app.

Every time I go to place an order through the app, it won't go through. It gets to the delivery section, and then it gets stuck on the loading screen until you leave the app, then you have to restart your order. Update: They told me to go to a link, and they would possibly contact me. I've also been waiting on a customer support email for my cvs account, and have received nothing from them. Not even a bot email.

What’s new

Minor bug fixes and performance improvement.