Terrible customer service. Delivery driver was great but had to meet him a mile away from home. You can't change delivery address 2 seconds after confirming the order, even though according to their website it delivers the my current address. Why use deliveroo when UberEats lets you change the delivery address after ordering? Justeat has cheaper delivery fees as does hungry house.
Don't waste your time on this non existent service ! Move along unless u have time to waste. False advertisement of restaurants available when u put yoir order through only for it to get rejected! Then the horrible customer service staff close your chats.
The app works great however when tracking the driver they went and made other deliveries first so when we got food it was completely cold. If your business model involves drivers going to make more than one delivery more needs to be done to keep food warm on arrival.
Should have a rating system within app to 👍or 👎restaurants (with comments) , I'm fed up with orders not being excepted or placing orders to be told 30 minutes later they can't take it, poor poor poor. Please add this rating system it might make the restaurants get there act together
Word of warning: stay away from deliveroo. Everytime I use this aop/website my order is wrong and I have to ring up and argue with customer services to get my missing items redelivered free as I shouldn't have to repay the delivery charge. I won't be using this company again.
First time I got the wrong food delivery had 7 people to feed and got a small pizza. Second time someone dropped my pizzas. They were mush in the box. The drivers both blamed it on the restaurant.
Bug fixes and performance enhancements might sound boring, but they make ordering food with Deliveroo even better. There’s nothing boring about that, right?
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