Digital iD™ by Australia Post

Digital iD

About this app

Please note before downloading: the Digital iD app service will be closing on April 30, 2026.

Australia Post regularly reviews its products and services to align with changing customer preferences
and behaviours.

Following a strategic review, Australia Post has decided to exit its Digital iD service.

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Imagine using your phone to securely prove who you are when you need to. No need to carry your wallet with you to get into a participating bar. You, your phone and the tap of a button. That’s Digital iD™ by Australia Post.

Use Digital iD™ to prove you’re over 18^, and for everyday tasks like collecting items from the Post Office. Use Digital iD™ online for redirecting mail, applying for a police check or opening a bank account with participating organisations, and more. Anyone living, studying or working in Australia can use it as proof of identity.

If you’re 18 or older, you can get a free Keypass in Digital iD™ that you can use to enter licensed venues or purchase alcohol in select States and Territories^.

Find out more at DigitaliD.com or contact us at [e-mail] with any comments or suggestions.

^Keypass in Digital iD™ is accepted as proof of age to enter participating licensed venues and to purchase alcohol in Vic, Tas, Qld, ACT and NT (excluding takeaway alcohol in NT).

Please note that dark mode is not available at this time, please turn on greyscale as a vision enhancement in your settings to help with light-sensitivity issues.

Due to legislation, you must be at least 15 years old to use the Digital iD™ app.

Ratings and reviews

Taking pic to prove real person is major problem as it doesn't give a preview before taking the shot, so unless you get it exactly right (like, arms fully extended to get all of your face, camera pointed exactly at your face, without being able to see what you are taking) it keeps failing. As this step is needed to get Keypass, and as Keypass is primary reason for the app, the app is basically useless. I have now deleted my Digital ID (after spending an hour setting up and verifying documents)

This is the worst app I've ever had to use for verification and I've worked for a company who developed their own digital verification app. You can't accept the agreements as the accept button is below the navigation bar. You have to delete your account if you change phones since you can't re-verify to regain access to the existing profile and having to start the process over again causes your SMS codes to exceed and stops you from making any further progress. Ridiculous

Tried to verify photo, standing in a relatively well-lit area (considering it's 11pm) in front of several plain backgrounds, verification repeatedly failed and now I've got a 25min cooldown till I can try again. Not sure what else I can do short of setting up my on-camera LED panel and shining that at my face or waiting till daylight and going outside (not that my place has any plain exterior surfaces). The app also doesn't give you much time to frame your face before it takes the photo.

What’s new

Please note before downloading: the Digital iD app service will be closing on April 30, 2026.

Australia Post regularly reviews its products and services to align with changing customer preferences
and behaviours.

Following a strategic review, Australia Post has decided to exit its Digital iD service.