Digital iD™ by Australia Post

Digital iD

About this app

Imagine using your phone to securely prove who you are when you need to. No need to carry your wallet with you to get into a participating bar. You, your phone and the tap of a button. That’s Digital iD™ by Australia Post.

Use Digital iD™ to prove you’re over 18^, and for everyday tasks like collecting items from the Post Office. Use Digital iD™ online for redirecting mail, applying for a police check or opening a bank account with participating organisations, and more. Anyone living, studying or working in Australia can use it as proof of identity.

It’s easy to start using Digital iD™ to prove who you are in person:

Enter the details of two ID documents (including your passport or driver’s licence)

Take and verify your photo using your electronic passport, or by visiting a participating Post Office

If you’re 18 or older, you can get a free Keypass in Digital iD™ that you can use to enter licensed venues or purchase alcohol in select States and Territories^.

Find out more at DigitaliD.com or contact us at [e-mail] with any comments or suggestions.

^Keypass in Digital iD™ is accepted as proof of age to enter participating licensed venues and to purchase alcohol in Vic, Tas, Qld, ACT and NT (excluding takeaway alcohol in NT).

Ratings and reviews

Taking pic to prove real person is major problem as it doesn't give a preview before taking the shot, so unless you get it exactly right (like, arms fully extended to get all of your face, camera pointed exactly at your face, without being able to see what you are taking) it keeps failing. As this step is needed to get Keypass, and as Keypass is primary reason for the app, the app is basically useless. I have now deleted my Digital ID (after spending an hour setting up and verifying documents)

As other people have mentioned, the face recognition to set up digital ID is extremely frustrating. It has a painfully slow three second countdown, then gives you a fraction of a second to align your face in the stupid little box before it mockingly says "We didn't get that :'(((((". If it fails too many times, there's a countdown until you can try again. I'm literally standing in a well-lit area with a completely blank background. The app is much less useful without this. Please fix it.

The worst app I ever used! There is a segment of the app where users are required to photo verify their ID by placing a phone on the electronic chip page of the passport. I wasted half an hour expecting phone to recognize the electronic chip. But the app never detected. Waste of time!

What's new

• Added support for Australian Citizenship Certificates
• Bug fixes and minor enhancements.

We’re always striving to make the app better, so let us know what you think. Find out more about Digital iD™ and send us feedback at www.digitalid.com/personal.