Has many accessible options for doctors, therapists, and psychiatrists; and accepts most insurance so if you're insured then many services are free! However, good luck if you have a connection issues, because if the call drops you will be kicked out of your virtual visit with no option to reconnect. You're only able to schedule a completely separate appointment, often days later. I would give a much higher rating if not for this issue, but I sought help and was honestly let down pretty badly.
51 people found this review helpful
A charge was made over a cancellation that was not requested. In attempt to reschedule, the app froze, proceeded to select a new date, closed, and when I reopened everything was canceled. I reached out to technical support that too also showed error. I waited over an hour to speak with a live person that never became available. The next day I was told "we were very busy". There is a system glitch and lack of customer service. They charged me and refuse to acknowledge all technical errors.
125 people found this review helpful
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It's great. Until it isn't. It did everything it promised, then all of a sudden, "No available appointments." Turns out, there are appointments, but some users see none available. It's a known problem with a questionable amount of urgency in trying to fix it. It is an app for making appointments, that cannot make appointments. Useless. +5 for being a wonderful app that changed my life. -5 for becoming totally useless. +3 for having an online version to turn to.
113 people found this review helpful