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It's great. Until it isn't. It did everything it promised, then all of a sudden, "No available appointments." Turns out, there are appointments, but some users see none available. It's a known problem with a questionable amount of urgency in trying to fix it. It is an app for making appointments, that cannot make appointments. Useless. +5 for being a wonderful app that changed my life. -5 for becoming totally useless. +3 for having an online version to turn to.
45 people found this review helpful
A charge was made over a cancellation that was not requested. In attempt to reschedule, the app froze, proceeded to select a new date, closed, and when I reopened everything was canceled. I reached out to technical support that too also showed error. I waited over an hour to speak with a live person that never became available. The next day I was told "we were very busy". There is a system glitch and lack of customer service. They charged me and refuse to acknowledge all technical errors.
54 people found this review helpful
First appointment went great. Got to see an aprn in less then an hour. Scheduled a follow up a week later. Sat there with the app open for over an hour while I waited for them to connect. Eventually, they charged me $30 for missing the appointment, which i had to call them and get them to refund. When i tried to reschedule, it was three days until they had anything available
22 people found this review helpful