Well I scheduled a dolly 1 week ago and paid 70 dollars for 1 mattress half box spring and 1 dresser. The helpers never showed up. Not even I'm running text nothing I. Was forced to cancel .and complained to the company by email they write back saying that there drivers have a 30 min window for traffic and get a charge for 14 dollars only. Oh I guess that makes me feel alot better how about no charging at all if you helpers are late. There late they should be accountable for it. I called customer service and of course they said I Credit with 14 dollars for only 3 months
Terrible service and deceitful practices!! You can't pick your person. ANYBODY could just take your post and you're charged cancellation fee even if the person has a small truck or has no ratings/prior experience doing this. I'm NEVER EVER using this service again!
Straight forward app. Helpful and careful people. Thanks Dolly!
Can't be beat!! I needed a micro-move of a few furniture items (bed, night stands, table, chairs, etc.). I am recovering from an accident so can't lift/carry stuff on my own. I could have drafted friends with a truck, but rather than imposing on them, I went with Dolly and it was great. The app is super easy to use, and after I entered my Dolly request I received confirmation of someone willing to assist me within five minutes. This was great peace of mind, knowing that Dolly would take care of the heavy lifting for me. Dolly helpers arrived early, worked quickly & carefully, were polite & professional, and brought moving gear along just in case (blankets, wrapping plastic, tools, tape, etc.). Once my micro-move was complete, it was super easy to add a big tip and complete the transaction. All-in-all, I am very pleased with the service, and would definitely recommend it to friends & family.
Charged me *THREE TIMES* I used the app today for a small move, and while my movers were great and I thought the experience went well, I just discovered that the app charged my bank account *three times.* It's just a fluke that there was enough in my account to avoid overdraft charges, but as it is, I'm left with an empty bank account until Dolly rectifies this gigantic error. Looks like I won't be recommending or reusing the app like I thought- getting charged $352 instead of $132 is a pretty serious screwup.
App doesn't let me choose the size of truck needed. I posted a small move and it got accepted by a person with a tiny truck. When I was instructed to cancel the Dolly and repost it the exact same guy accepted it again even though I messaged him telling him I need a bigger truck. On top of that Dolly charged me $15 for canceling the Dolly order!
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