I'm giving this app 4 stars due to the app being a bit buggy, but overall the move was a good experience for me. Let me break down my review: PROS: * Even though my first helper cancelled 10 hrs before the move, I got matched with another helper under an hour. (In Seattle) * Helpers were respectful, practical and professional in their move. * They actually arrived 15 mins earlier than the prearranged timeframe. * The house I was moving from had a slightly steep curb, but they managed to work around it (literally). They earned a larger tip from me for that. CONS: * The app is a bit buggy. On android, if you switch in between apps while you're adding items to your dolly, it loses tracks of those items and gives you a "Couldn't find data" error if you try to complete creating a dolly. This happened to me twice, and frustrated me. Could have stopped using the app there, but decided to give the app a 3rd chance. CONCLUSION: If the app wasn't as buggy, I would have given it 5 stars. I could definitely understand why some people felt frustrated. Overall, I would recommend the app. Made my move easier.
Couldn't even get the app to take my first request. I get a "Whoops, couldn't find data." error, and I can't do anything else.
Well I scheduled a dolly 1 week ago and paid 70 dollars for 1 mattress half box spring and 1 dresser. The helpers never showed up. Not even I'm running text nothing I. Was forced to cancel .and complained to the company by email they write back saying that there drivers have a 30 min window for traffic and get a charge for 14 dollars only. Oh I guess that makes me feel alot better how about no charging at all if you helpers are late. There late they should be accountable for it. I called customer service and of course they said I Credit with 14 dollars for only 3 months
Terrible service and deceitful practices!! You can't pick your person. ANYBODY could just take your post and you're charged cancellation fee even if the person has a small truck or has no ratings/prior experience doing this. I'm NEVER EVER using this service again!
Straight forward app. Helpful and careful people. Thanks Dolly!
Can't be beat!! I needed a micro-move of a few furniture items (bed, night stands, table, chairs, etc.). I am recovering from an accident so can't lift/carry stuff on my own. I could have drafted friends with a truck, but rather than imposing on them, I went with Dolly and it was great. The app is super easy to use, and after I entered my Dolly request I received confirmation of someone willing to assist me within five minutes. This was great peace of mind, knowing that Dolly would take care of the heavy lifting for me. Dolly helpers arrived early, worked quickly & carefully, were polite & professional, and brought moving gear along just in case (blankets, wrapping plastic, tools, tape, etc.). Once my micro-move was complete, it was super easy to add a big tip and complete the transaction. All-in-all, I am very pleased with the service, and would definitely recommend it to friends & family.
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