Darbi

Abu Dhabi Integrated Transport Centre

About this app

The Integrated Transport Centre(ITC) presents the new update of Darbi application for Abu Dhabi residents and visitors. Darbi Mobile provides an “Intelligent Transport System in the palm of your hand”. The application requires at least 3G network or Wi-Fi access. For many of the system functions, an access to GPS location information on the smartphone is also required.

Darbi app provides the users with live data on traffic conditions, traffic incidents and road works in Abu Dhabi. In addition, it provides access to road service patrol. Users can also plan journey around Abu Dhabi city and get real time information of Bus schedules and facilitate Toping up Hafilat Card.

The app also enables users to book a taxi, pay for on-street Mawaqif parking, and obtain ferry schedule information. It also enables them to contact ITC through a “Geofeedback” feature to report any complains related to transportation services.

Ratings and reviews

feedback section hasn't been working for months now, even on their site. So reporting app issues or service issues is out of the question. The bus routing is nice, but do cross-compare with google maps, as sometimes either of them will suggest quite a cumbersome route. also, the service is not usable outside the UAE, so if you're coming from another country. plan your trips on google or any other maps provider. The app is riddled with buttons all over the place that you have to click to discover and weird features, like when the bus is late, it shows the original arrival time and how many minutes it is late then expects you to do the math, which is doable until you start getting buses that are 30 minutes late (or 134 minutes the other day) and there is no way to sort the list by the expected arrival time, so you're stuck with math. also, one really "handy" feature is when it shows a red triangle that departures are canceled (sometimes all departures) at a certain stop without any way to check why, until when, or what the alternative stops are. best example was during ColdPlay's concert when many people got stranded near the stadium and the app was not really helpful on showing the reason in a clear way.. oh, and did I mention that the feedback section didn't work then as well?

Not at all user friendly. Buttons don't have discriptions, for new users who don't know the bus lines there is no guide on map. The worst part is they could have easily made this available to work offline (without the bus timing) however it doesn't work at all in offline. If you are stuck outside in the city with no data you are done for. Sometimes the app doesn't even load the map for hours at a time even after clearing cache or reinstalling. They backend sever is also not reliable.

The app has some certain bugs, you can not save a location unless you create an account, I had tried many times to create one, I type in my email, name & password & then receive an OTP, but it is never accepted by the app.. Google maps links, coordinates are not accepted by the app, the only way to pass coordinates is when you have already saved a location using Whatsapp location icon. if it is to be completely independent of Google Map, then you should introduce reliable navigation service

What’s new

1) Added Hafilat Card Recharge Service.
2) Bug fixes and performance improvments.