Duke Energy

Duke Energy

About this app

With the Duke Energy app, you’ll be able to easily manage and view your accounts anywhere, anytime. Current features of the Duke Energy app allow you to:

• Easy log in. Using your Duke Energy account, you’ll be able to log in once and have options to set up either fingerprint to easily access your account.
• View and pay bill. Access your bill from anywhere and set up automatic payments. You can also view your billing history and easily compare bills from last year and last month.
• Report an outage. Inform us if your power is out and get updates on when it is estimated to be restored.
• Track energy usage. View your past and recent energy use so you can better manage it and get more detailed information.
• Set up bill reminders. Stay on top of your bill and always know when to pay.
• Save more. Take advantage of our energy- and money-saving offers.
• Customer service. Contact our customer support if you ever have questions about your service or your energy bill.

Ratings and reviews

Compared to the Home Energy Interactive website, it seems to have more stable and up-to-date data feed. However, the Energy Use functions are lacking. It fails to display daily usage in the morning and there's no way to scroll back by a day, just and error message. Same thing for the weekly chart on the first day of the week. And, there's no annual chart.

Ok for paying bills & reporting outages but I wish there was more to be done within the app, like the things the app look like it's going to allow only to eventually direct you to call customer service-enrolling in budget billing, scheduling home energy assessment, etc. Beyond that, the periodic "error has occurred" issue that pops up when I'm trying to get in to pay my bill is a bit irksome.

Horrible app. Can never get logged in. It always says incorrect password. Went so far as to reset my password through the email and still cannot login. Tried the biometric login, nope no good. Doesn't even register. Tried getting through the customer service section of the app. Why did I even try it, just another waste of time. Guess I'll stick with the email version.

What's new

We spiffed up some things in the background.