Duke Energy

Duke Energy

About this app

With the Duke Energy app, you’ll be able to easily manage and view your accounts anywhere, anytime. Current features of the Duke Energy app allow you to:

• Easy log in. Using your Duke Energy account, you’ll be able to log in once and have options to set up either fingerprint to easily access your account.
• View and pay bill. Access your bill from anywhere and set up automatic payments. You can also view your billing history and easily compare bills from last year and last month.
• Report an outage. Inform us if your power is out and get updates on when it is estimated to be restored.
• Track energy usage. View your past and recent energy use so you can better manage it and get more detailed information.
• Set up bill reminders. Stay on top of your bill and always know when to pay.
• Save more. Take advantage of our energy- and money-saving offers.
• Customer service. Contact our customer support if you ever have questions about your service or your energy bill.

Ratings and reviews

Compared to the Home Energy Interactive website, it seems to have more stable and up-to-date data feed. However, the Energy Use functions are lacking. It fails to display daily usage in the morning and there's no way to scroll back by a day, just and error message. Same thing for the weekly chart on the first day of the week. And, there's no annual chart.

It shows on Dukes website a photo of the "Energy Usage" graph, which has a day,week,month option on the bottom. This is a lie, the app only shows month just like our billing statments. If we had more competion here in florida i bet there would be better graphs. They have the technology ready, just dont want to give it to us. this app is just to pay your bill.

July 21 2023: I'm using the latest version and I cannot log in using either biometric or my username and password. The sign in button does nothing in either case. It's like the screen is locked. All my other apps using biometric work just fine. Jul 14 2023: I'm using latest version of app. Much worse now. Now it won't let me log in at all. Worked fine for months. now it just says " an error has occurred please try again ". Why not test before deploying?

What's new

Bug fixes and enhancements.