Was working great, enjoyed using it for the coupons. Then I tried to merge cards. One balance was taken from the card but nothing was put on the other card. Sent both a message to the website and an email to customer service. Didn't even get any kind of an acknowledgement that the info was received. I'm less likely to go to DD let alone use this app.
Normally I'd say I love this app but it's the 2nd time in the last fee months I cannot reload my card due to some internal server error. The first time because of NFC. So I turned that off and it would reload. Now it just does not want to reload at all. It's a shame because I'm at dunkin twice a day for morning coffee and afternoon coffee. Guess it's time to kick that habit!
This app is amazing and useful... WHEN it decides to work. Its constantly giving "null" errors and won't let you order, sometimes it doesnt even submit at all. And then when it does, the dunks staff barely gets the order right. If I order hash browns I have a 50/50 chance of receiving them, and forget about getting the turbo shot I paid for in my iced coffee without me there to watch them.
It's good when it works. It always seems to freeze or log out when I'm at the counter trying to pay. I like the "order to go" but there needs to be more options like half decaf, and more variety with donuts (no jelly, or boston creme... WTH?) and bagels (plain & raisin only...ugh!) Also, I haven't received ANY of my points for 3x on the go orders this week.
Usually works great but issues related to app updates: (1) sometimes I get to the store and pull up the app to pay and get a message that an update is required and I can't pay until I update. Need a better solution because I'm not going to hold up the line while I update the app. Add a grace period in case an auto update hasn't yet gone through. (2) every time app updates I have to log in again. This didn't use to happen but now with frequent app updates I often find I'm holding up the line while I log into the app because it installed an update the night before. Don't require me to log in every time you update the app.
This app has been around long enough for the menu to include more variety of items, based on region, and certainly resolve issues around ordering and handling transactions. I have never not had an issue each time I want to order and use the app. I know the move from Parse was hard, but not THAT hard. Come on Dunkin, you can do better!
You asked for it, we listened. DD Card Balance Merge is here!
You can now transfer the balance from one DD Card to another. Select the DD Card you want to transfer balance from, scroll down and select “Merge Balance”.
Device Camera Card Scanner
When adding a credit/debit card to your account, select the camera icon to scan your card number directly into the app.
Android Fingerprint Login available on compatible Android devices
Various bug fixes and improvements based on your feedback
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