Michael Shoemaker
When the app works, it's great. But... It works half of the time at most. I've taken three road trips in the past year & subscribe to get the discounted rate but the app gives me a payment processing error whether I tap ir swipe forcing me to either call customer service & be on indefinite hold or use a credit card & pay the full rate. On my last trip from Texas to California and back I overpaid mote than $200. Either your software is problematic on a Samsung ZFold 4 or it just sucks.
8 people found this review helpful
J M
Something breaks literally every time I try to charge here. I have a Mach-E, and Ford negotiated Plug & Charge, but it doesn't use my membership I paid for, and often doesn't recognize my payment method, so I can't use it. I try to pay through the app, and it shows my station as in use. I force stop and reload the app, and now I can swipe to start, but I get an auto payment error and it won't charge. I give up and tap my phone using the app, and instead it charges my wallet app at full price
Jorge Garcia
A few things to fix with the app: Don't zoom out the map every time you choose a station. I am trying to find a station with a charger open. I don't want to have to zoom back into the area I'm driving in. Use a green/yellow/red system for available stations. Green = 2 or more stalls open for last 30 minutes. Yellow = 1 stall open. Red = no stalls open. This system would make it easier to navigate. And tell the bosses...more chargers! Tesla has stations with 20+ stalls. EE? 4, maybe 6. Sad
7 people found this review helpful