
KK Survivor
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VERY glitche. Does NOT connect to Wi-Fi. Requires multiple calls to tech support [ 2 separate case #s because they could find the original case # from the day before] we made a total of 3 physical trips and 7 calls to Enphase just to provision 1- 65 panel system. Cost$$$ to do that. Yikes! I have reached out to you. You don't fix things. Why do you want me to keep reaching out to you? Fix what we already talked about.
14 people found this review helpful
Enphase Energy
September 15, 2022
Sincere apologies for the unpleasant experience you had with the support and with the reconnection process. We have strengthened our customer support channels and we are available 24*7. We are always looking to improve the experience of our customers. kindly reach out to us at mobile-apps-support@enphaseenergy.com, we are standing by to assist you.

Stanley Dean
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update old app no longer available. new app can't get real time production live vitals app updated still can't get real time panels production. was able to view on old app update after two years of trying to get an answer finally got an answer in writing. with the new app I can not veiw real time , live vitals unless I spend a couple thousand dollars on additional equipment. the old app did so I feel the app should be backwards compatible. yep the solar scam rolls on.
Enphase Energy
April 27, 2026
We understand your frustration and appreciate you sharing this feedback. Some newer app features rely on updated hardware to deliver real-time data reliably and securely. Your concern about backward compatibility is valid, and we’ll share it with our team as we continue improving the experience for our customers.

Richard Oliver
the app refuses to open local cites. A constant cite not found keeps on poping up. How can I comision if I can't communicate with the cite? Everything was working fine with original app. What can I do?
1 person found this review helpful
Enphase Energy
March 25, 2026
We’re sorry to hear about your experience connecting to the gateway. Please try restarting the gateway and your router, and ensure the Ethernet cable is securely connected and active. If the issue continues, contact itkfeedback@enphaseenergy.com or call 877-797-4743 for immediate assistance so we can help resolve this issue.