
KK Survivor
- Flag inappropriate
- Show review history
VERY glitche. Does NOT connect to Wi-Fi. Requires multiple calls to tech support [ 2 separate case #s because they could find the original case # from the day before] we made a total of 3 physical trips and 7 calls to Enphase just to provision 1- 65 panel system. Cost$$$ to do that. Yikes! I have reached out to you. You don't fix things. Why do you want me to keep reaching out to you? Fix what we already talked about.
15 people found this review helpful
Enphase Energy
September 15, 2022
Sincere apologies for the unpleasant experience you had with the support and with the reconnection process. We have strengthened our customer support channels and we are available 24*7. We are always looking to improve the experience of our customers. kindly reach out to us at mobile-apps-support@enphaseenergy.com, we are standing by to assist you.

Colton Rosin
This app is easy to use but painfully time consuming. I have had software updates last 8 hours. Currently I waiting for 6 batteries to update and it has been 3 hours already with strong wifi and cell connection. I can't move forward in the process until it updates. This app needs to upgrade it functioning speed. My company can't afford this amount of wasted time.
2 people found this review helpful
Enphase Energy
June 14, 2023
Sincere apologies for the unpleasant experience you had with the app. We are always looking to improve the experience and are optimizing the performance of the application with the necessary changes. Please reach out to us at itkfeedback@enphaseenergy.com if you would like to share more about your experience, we'd love to hear from you.

Gothroach Kinski
- Flag inappropriate
- Show review history
This is the most ridiculously buggy app I have seen from an established company, period. I really have to wonder if anyone involved in making the app ever tried to use it in the field, because it doesn't seem so. Even simple tasks take forever to complete, most things seem to be a case of "touch a button, wait for three minutes while it thinks, dismiss the error message, try again until it works". When I asked support about the bugs they apologized and assumed I was on an iPhone. Interesting.
33 people found this review helpful
Enphase Energy
September 5, 2022
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at mobile-apps-support@enphaseenergy.com. Thank you.