This is bad. Who ever designed this has NEVER installed a system. REALLY NEED THE OLD TOOLKIT TO WORK WITH IQ COMBINER 4. When youve spent 8 hours+ cooking in the sun, all you want to do is connect the envoy to a wifi, scan for micros, enable meters, and roll on out. Everything else can be entered at a PC in an office. Now we need to enter all the info before moving to the next step, with no or limited cell service? Thats bad.
1 person found this review helpful
This app is not an improvement, Enphase went backwards instead of moving forward, so many issues connecting to the Envoy. And they removed so many features that where so useful for troubleshooting. I feel like I have to call tech support all the time now! And when you try addressing the issues no one at Enphase has an answer. The old Toolkit was way better!!
22 people found this review helpful
May 5, 2021
Apologies for all the inconveniences you had to go through. We appreciate the feedback put forward by you. We will strive our best to make the new version of ITK as user-friendly as possible. Your suggestions are greatly valued and we would request you to put them forward to firstname.lastname@example.org.
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[FYI Homeowners - You need the app called "Enlighten" - this app is for installers only] Extremely buggy. If in a site, hitting the settings icon crashes the app. If you exit the app when connected to the envoy in AP mode, you typically have to REBOOT THE ENVOY just to get reconnected. This is freshman stuff that the app gets wrong (though the reconnect thing is likely the envoy since rebooting my phone doesn't help).
21 people found this review helpful
February 11, 2021
We regret the inconvenience. We need to understand this issue in detail to provide you with a viable solution. Please reach out to our customer support at email@example.com. Our team is standing by to assist you.