EquateAccess

Equatex, part of the Computershare Group

About this app

EquateAccess provides multi-factor authentication (MFA) that simplifies your login and protects your EquatePlus account with an additional level of security.

How it works:
When your account is ready to begin using EquateAccess, you will receive an invitation to download the app. Once downloaded, follow the simple instructions to register it to your account.
After completing the easy setup, you will be prompted to scan a QR code each time you log in. Use EquateAccess to scan the code and authorise the login on your mobile device using Face ID, Touch ID, or by entering your EquateAccess PIN.

Requirements:
• EquateAccess requires your mobile device’s camera to scan the QR codes. Please be sure to grant permission to the app when prompted.
• The enhanced login must be configured for your company. Make sure you have received an invitation before installing EquateAccess.

Ratings and reviews

Well almost 12 months have passed since my last negative review for this useless app. and you people haven't fixed the problems with it! Why not? Your app doesn't scan the qr code, and "authentication failed" is a common error. Look at the reviews and fix it. I still can't log in. Your app doesn't work, spend some money and fix it. And your phone numbers to call you are unreachable. I want to get my shares off this dumb platform. terrible terrible terrible.

Equateplus has to be one of the most horrendous services around. The website is not friendly to navigate, they respond to queries very slowly. You have to click through many interfaces before you can find the 'contact us' hidden somewhere in a help window, and if you're not carefully wording it you might get no response. If you have the opportunity, look for alternatives, avoid Equateplus.

Always say something went wrong. please tell what went wrong and how to fix it. Even after reset data nothing is happening. Not even able to link the account. Due to this I'm not able to access the website also. I agree the security is sooo high that we can't even access our own account.

What’s new

This app version fixes an issue that prevented registration and authentication on certain devices after a less-secure method (e.g., camera-based face recognition) was used to unlock them. It also contains visual fixes for the splash screen and the main screen of the app.