EquateAccess

Equatex, part of the Computershare Group

About this app

EquateAccess provides multi-factor authentication (MFA) that simplifies your login and protects your EquatePlus account with an additional level of security.

How it works:
When your account is ready to begin using EquateAccess, you will receive an invitation to download the app. Once downloaded, follow the simple instructions to register it to your account.
After completing the easy setup, you will be prompted to scan a QR code each time you log in. Use EquateAccess to scan the code and authorise the login on your mobile device using Face ID, Touch ID, or by entering your EquateAccess PIN.

Requirements:
• EquateAccess requires your mobile device’s camera to scan the QR codes. Please be sure to grant permission to the app when prompted.
• The enhanced login must be configured for your company. Make sure you have received an invitation before installing EquateAccess.

Ratings and reviews

Unable to add device to account as I get a "Something went wrong...try again" message after scanning the barcode and scanning fingerprint. This has been going on for weeks and I'm able to add a iPhone to the account as an MFA option with zero issues. That makes this app a virtual paperweight. Fix this issue please - you're impacting a lot of your users with a poor quality app.

I agree with most other reviews of this app. It gets in a loop that only offers 1 method of access (pin access) which it describes as less secure than other methods. However it doesn't offer any other methods. It then does not let me get access to my account. Super frustrating...I would give it 0 stars but that's not an option.

Even 1 Star is too much. The app does not work. Every time it is used it fails to authenticate with the message "You have run out of time", or "you already used that QR code". There is also no way to remove a registered device, so it becomes a security risk if your device is lost or stolen.

What’s new

• Improved error messages to provide clearer guidance when issues occur.
• Official support for Android 17.
• Accessibility enhancements to improve the user experience.
• Enhanced security protections to help safeguard your account.
• Stability and performance improvements.