
AmMu SuVaA
App is extremely buggy. The password and pin system is system is overly complicated and difficult to manage. It expires frequently, and you can't even reset it more every 24 hours, mine is now locked again. And you can use an older pin, it got locked when I did that. Why so complicated? I recommend everyone use Genie, which is soo much simpler. You think the more rules and security you put in the better your system is? Wrong, all SL banks make this mistake, we want it easier and just simpler.
7 people found this review helpful
Commercial Bank of Ceylon PLC.
October 10, 2024
Hi, Thank you for your feedback. The PIN is a 4 Digit number & no additional Password is required except OTPs. PIN does not get expired at any point. For security, the App will be blocked if 3 consecutive incorrect PIN attempts are made. If you still encounter issues, kindly reach us through qplus@combank.net or contact 0112353353 for assistance.

Himesh Gunathilaka
Worst bank ever. I used multiple mobile apps from combank, but still didn't recieve the service i wanted. I wanted to send some money to my friends, after money being sent that amount was deducted from my account but no one recieved the payment. I have complained about this an year ago. But still they couldn't fix it. If this is an issue of your mobile application developer, hire someone with more experience.
32 people found this review helpful
Commercial Bank of Ceylon PLC.
October 28, 2024
Hi Himesh, Thank you for your feedback & regret the inconvenience. If the referred transaction was made through Q+ Payment App, kindly share the complaint ID with us to qplus@combank.net including the transaction details for us to investigate and provide assistance. If this is related to another App, kindly reach our Contact Centre on 0112 353 353.

Arquib Ismail
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App is extremely buggy. The password and pin system is system is overly complicated and difficult to manage. It expires frequently, and you can't even reset it more every 24 hours, mine is now locked again. And you can use an older pin, it got locked when I did that. Why so complicated? I recommend everyone use Genie, which is soo much simpler. You think the more rules and security you put in the better your system is? Wrong, all SL banks make this mistake, we want it easier and just simpler.
14 people found this review helpful
Commercial Bank of Ceylon PLC.
April 29, 2024
Hi, Thank you for the feedback. To maintain simplicity & ease of access, the login PIN & transaction PIN both are maintained as static and similar. Due to security reasons, multiple incorrect PIN attempts will temporarily disable the log in. Kindly contact 0112 353 353 or forward your contact details to qplus@combank.net for any further assistance.