Fidelity Token

Fidelity Bank Plc.

About this app

Fidelity Token is an innovative mobile app for second factor authentication that enables Fidelity Online Banking users secure all transactions using their Android devices. This eliminates the need to carry a hardware token.

VERIFY TRANSACTIONS
Guard yourself when transacting online by confirming your transactions such as: fund transfer, bills payment, airtime recharge etc. right on your mobile application. Confirm the details and enter your secure, One Time Passcode (OTP) to complete the transaction.

ACTIVATING YOUR SOFT TOKEN
To activate the Fidelity Token, simply login to the Fidelity Token app with your Fidelity Online Banking credentials. Once logged in, the app will authenticate your mobile phone and also request that you provide answer to any of your secret questions.

EASE OF USE, SPEED OF TRANSACTION
Fidelity Token has been uniquely designed as an easy solution for your transactions. All you need is to input your PIN and the one time password is available instantly to complete your transactions. If you are using the Fidelity Online Banking app, you can easily copy the eight digit token response and paste as required.

INFORMATION AND CUSTOMER SERVICE
When activating your token for the first time, you will be charged N1,500 + 7.5% VAT. However this is a one-time charge for your token in line with the Central Bank of Nigeria’s directive. Subsequent reinstallation or reactivation will be free of charge.

For more information, please call True Serve on [phone] or email [e-mail].

Copyright © Fidelity Bank Plc. 2024. All rights reserved. Fidelity Token is a trademark of Fidelity Bank Plc.

Ratings and reviews

I tried making my first transfer from. the mobile banking app since I created an account with you guys and it keeps failing and I noticed that I don't have a "Token" for it. now, I have downloaded the token app and I can't login my account too, why? it keeps popping up something that I can't understand, Error, about question and answer stuff. it's very frustrating that you will still have to stress yourself before making use of your money.

very stupid token. the bank better do a better job. in this digital era, people still need to go to the bank to activate token

With the new upgrade the app shuts down after I copy the token so I am never able to make a transfer. Previously, this would happen repeatedly but finally I would be able to make the transfer. Now, never! Very ridiculous.

What’s new

Bug fixes and enhanced performance