A Google user
App used to be terrible but recent updates have drastically improved. No longer crashes all the time and booking tickets is straight forward. I would like to be able to book multiple journeys in one transaction, or at the very least not be forced to wait 3 mins between ticket purchases, so loses a star for that...
2 people found this review helpful
Frank Kinsey
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As bad as it gets. So bad that the in app feedback/support contact has been turned off. Sad thing is it used to work well! Last couple times its taken payment and not had an e ticket in the wallet, had to call them and sort both times, now I've reinstalled and it won't load at all! Awful, avoid Edit: went back, even worse, technical issue prevents booking
96 people found this review helpful
Adam Funnell
Frequently logs me out, sometimes needing to log in again every day or even multiple times per day. Sometimes app fails to log in, meaning I can't access etickets while on the train! This would mean I get a penalty fare even though the app is at fault. Two stars instead of one because the interface is quite good, and it's easy to earn nectar points. But the sign in issues are infuriating and potentially could cause major problems if I can't access my tickets on the train or station.
27 people found this review helpful