![](https://play-lh.googleusercontent.com/a-/ALV-UjVsbt0gnLygF2ANIKTsvr6XjejuJ3tlDZl9KcefPmFBrxUe8fs=s32)
Michael Carlton
Tried several times to book my flight, but got "payment does not match payment due" error, then had to start over and lost my seats. Got another random, unable to process my request or some such error, tried to submit again, and it finally went through. This is my first experience with this airline--not a good first impression.
4 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjU7aRgSueJx5264sOGyOQH7yVAYXeQLSE8uQdBnmnx2mzhrCwCOCA=s32)
Dalin Heng
Love the budget friendly airline but had too many problem booking when there's special deal. Either cannot put in the code, or couldn't finished the transaction. When contact the customer service, they told me to get the latest app. Which I already have. I decided to just not booking just because all of the inconvenience.
6 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjX7_UeNwFYEewqMt1pztF1aWpqKLBdhfuJ5xOhpID4XvwN2r7KZ=s32)
Kels
Very confusing app. Check in was a pain, it initially brought me back to the home screen when clicking check in, tried again and it finally worked (but had a modal at the end telling me i would lose my progress even though there was a pop-up saying successful), but then my trips didn't show my flight. I went to check in again and it took me to my boarding pass, but still doesn't show under my trips. This seems like a bug. Bottom nav stops working occasionally for no reason. Nothing seems to work
135 people found this review helpful