Freshservice Service Desk App

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.

Freshservice is changing the mobile service desk industry. Try it now!

What’s new?

To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management

Key features of Freshservice mobile app

To-Do list to plan your day.
Push notifications to stay on top of things.
Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
Insert canned responses when needed and attach files as necessary.
Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
Search your list of users or the right solution in your knowledge base.
Get a quick overview of your help desk.
Requesters can access the service catalog and even place and track service requests.
Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
Agents can log in easily using Active Directory SSO or SAML.
Share tickets via common IM apps.
Reduce undue workload by merging similar tickets.

“The mobile application of Freshservice is just fantastic as you can always be connected. If someone is working from home, it is easy to tag that person or reach out to that person. Also, the person working from home can easily respond.”

Joshua Lyon, ICT Manager
Donvale Christian College

“Freshservice mobile app has cut down a lot of time for us. We are very happy about the design of the app; the team uses it to scan assets on the go and handle tickets from the palm of their hand.“

Tony Casey, Manager of IT

“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”

Ben Laxton, Service Delivery Manager
Royal Rehab
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276 total

What's New

We are starting Q3 with some exciting new updates.

If you are an IT agent using the app you can,
1. Access your companies Knowledge Base from the main menu and use it to either help yourself or others.

2. Given the rise in the number of approvers using the mobile app, we have extended the ability to choose if you want any one of the approver or all of them to approve depending on your company policy.

3. We have enforced access controls on Incidents.
Read more

Additional Information

July 5, 2018
Current Version
Requires Android
4.1 and up
Content Rating
Interactive Elements
Users Interact
Offered By
Freshworks Inc
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