Freshservice

3.3
1.32K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.

What’s new?

To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management


Key features of Freshservice mobile app

1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
Updated on
Nov 28, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted
3.3
1.32K reviews
A Google user
November 14, 2019
I use this daily and primary over logging in to the desktop. It works but is clunky and missing features. Notifications are awful. Does not sync with read notification in the desktop app. So yes, duplicate notifications on your desktop and then in the app all day long. Projects module is not in the app? Why? Makes module useless. Filtering of tickets is bare minimum. Have to scroll to the very bottom of the list to see active ticket count. Good start but needs more work.
9 people found this review helpful
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Freshworks Inc
November 22, 2019
Hello Peter, thank you for your feedback. We plan to bring in the ability to filter tickets soon. Notifications in desktop and mobile should be in-sync. Could you write to us at https://support.freshservice.com with more details. We'll be happy to troubleshoot this.
A Google user
February 28, 2020
This app will do the job but the notifications need work and have for some time. The notifications are basically worthless to me. I get a notification but can't see what that individual notification is until I open the app. Apple users have a much better experience. I've submitted several requests to have it fixed and it seems they have no interest in helping Androids users. The
10 people found this review helpful
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Ted Butler
March 3, 2022
Just use the browser. Notifications are NOT in sync with the web version, even when running both on the same device(s) (happens on both Z Fold 3, S21 Ultra). Web version gets timely notis, app gets them 5 minutes later. I am constantly shown a login page, which I just swipe back on to disregard and display our queues (what?). Also, why are you not able to toggle auto-assign in the app?? No dark mode is another miss. Whatever. Just use the browser.
10 people found this review helpful
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Freshworks Inc
May 6, 2022
Hey Ted, thank you for the feedback. We acknowledge that it could be frustrating when critical notifications don't arrive on time. While this hasn't happened with others, we believe this could be a one-off issue with specific accounts and we're looking into it. Toggling auto-assign and dark mode - both of these are in our roadmap for this year. :)

What's new

Bug fixes and enhancements