Freshservice Service Desk App

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.

Freshservice is changing the mobile service desk industry. Try it now!

What’s new?

To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management


Key features of Freshservice mobile app

To-Do list to plan your day.
Push notifications to stay on top of things.
Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
Insert canned responses when needed and attach files as necessary.
Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
Search your list of users or the right solution in your knowledge base.
Get a quick overview of your help desk.
Requesters can access the service catalog and even place and track service requests.
Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
Agents can log in easily using Active Directory SSO or SAML.
Share tickets via common IM apps.
Reduce undue workload by merging similar tickets.

“The mobile application of Freshservice is just fantastic as you can always be connected. If someone is working from home, it is easy to tag that person or reach out to that person. Also, the person working from home can easily respond.”


Joshua Lyon, ICT Manager
Donvale Christian College


“Freshservice mobile app has cut down a lot of time for us. We are very happy about the design of the app; the team uses it to scan assets on the go and handle tickets from the palm of their hand.“

Tony Casey, Manager of IT
Motorama


“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”

Ben Laxton, Service Delivery Manager
Royal Rehab
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What's New

We are very happy and excited to introduce Ticket Dashboard Widget with this release. Now you can stay connected and monitor the inflow and health of your helpdesk, even without opening the app. Make sure to install the widget and let us know what you feel about it.

Asides to this new feature addition, we have fixed some bugs that had caused some minor annoyance to some of you.
Read more

Additional Information

Updated
April 17, 2018
Size
7.5M
Installs
10,000+
Current Version
3.4
Requires Android
4.1 and up
Content Rating
Everyone
Interactive Elements
Users Interact
Permissions
Offered By
Freshworks Inc
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