Freshservice

2.9
1.56K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.

What’s new?

To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management


Key features of Freshservice mobile app

1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
Updated on
May 24, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.9
1.52K reviews
Chris Olson
January 18, 2024
Hiding the reply/forward buttons so I have to just tap around in seemingly random places for these buttons to finally show is grade A UI design, well done. Additionally, just tapping "done" to send said reply at the top of the keyboard definitely won't lead to any accidental sends in the middle of changing a typo when the response is still being written. No, none at all. It doesn't need to look pretty, it just needs to work well. Currently it's infuriating. Notifications are better though
17 people found this review helpful
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Freshworks Inc
September 22, 2020
Hey Chris. Thank you for your feedback. The landing page of the app is configurable from the Settings screen. You can make the Ticket list as the landing page in place of the 'To do' list if you wish to. Regarding notifications - That shouldn't happen. You should be presented with just the notifications that you haven't read.
A Google user
November 14, 2019
I use this daily and primary over logging in to the desktop. It works but is clunky and missing features. Notifications are awful. Does not sync with read notification in the desktop app. So yes, duplicate notifications on your desktop and then in the app all day long. Projects module is not in the app? Why? Makes module useless. Filtering of tickets is bare minimum. Have to scroll to the very bottom of the list to see active ticket count. Good start but needs more work.
20 people found this review helpful
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Freshworks Inc
November 22, 2019
Hello Peter, thank you for your feedback. We plan to bring in the ability to filter tickets soon. Notifications in desktop and mobile should be in-sync. Could you write to us at https://support.freshservice.com with more details. We'll be happy to troubleshoot this.
Brandon Wolgast
August 2, 2023
The app used to be passable (but the notifications have always been broken, I just recommend muting those), but now it's borderline unusable. It will freeze on the fresh service logo and never load the app, requiring you to force kill the app on the settings before re-opening it. That usually fixes it temporarily, until it decides to freeze again and you have to repeat the cycle.
21 people found this review helpful
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What's new

- Bug fixes and enhancements