
Josie Atkinson
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copy and paste function from home screen includes a space before the number, causing the final digit to be cut off when attempting to use the card number online. I contacted support, they told me to restart my phone and that they were unable to escalate my request to the right team. obviously this did not solve the issue. I then posted this review and the response asked me to use Facebook or Twitter, neither of which I use, to contact support. beyond unhelpful
10 people found this review helpful
Nectar360 Ltd
May 14, 2025
That's not what I like to hear, if you can contact our team (preferably via Facebook or Twitter) with your details we can look into this further for you. The Nectar Team

Dave Bramwell
Really irksome when the app logs itself out. There's a long line of people behind me & an impatient cashier wanting to serve everyone, especially if it's an Esso service station, so I end up missing out on points (quite a few when I'm in putting £30-£40 of fuel in or doing a big shop). None of my other apps do this, so why does this app do it frequently? 😡 It's done it for years, on various devices (Nokia, Oppo, Motorola, etc.).
2 people found this review helpful
Nectar360 Ltd
March 9, 2026
Hi Dave, that's not what we like to hear, if you can drop us a private DM in Twitter (X) or Facebook with more information we'd be happy to investigate this for you – Srijit.

Daria Aleksandra
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I updated the score from 1 to 3 from my last review as the app is now working better (but still -2 star as it is very slow and crashes), and my issue with missing points was resolved. I spoke with cust serviced and they were very helpful. Thanks. The app is very slow. Someone managed to clone my card and spend all the points. Hard to reach anyone to help. Once managed to type with someone, Inwas told that all the points will be returned but they were not. No new cards sent. Points still missing.
2 people found this review helpful
Nectar360 Ltd
March 9, 2026
Hi Daria, I am sorry to know that you have faced Nectar app issue. Kindly contact us either on Facebook, Twitter or on 0344 811 0811, we will help you further. - The Nectar Team