
Bex Handley
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I had to download the app onto a new phone, and now I can't log back in. the register a new account page opens fine, but clicking the login button just brings up a loading page that never loads. problem for two days, deleted and reinstalled the app, but still the same problem. edit: I have found a work around, where I click "register new account" and click through until it allows me to select "home"... very strange. terrible app.
3 people found this review helpful
Nectar360 Ltd
August 17, 2026
Thanks, Bex, for bringing this to our attention. We’d love to help and get this resolved, so please contact us at https://www.nectar.com/contact-us - The Nectar Team

Neil
The app kept asking me to login, which was annoying because it wasn't saving login details, but I could at least use the app. Since the last time I was logged out, the app now asks me to login or register, and when I select login, it just loads a white screen with a spinning circle in the middle, which never changes. I tried clearing the app's data and reinstalling, but it made no difference. Without nectar offers there's less reason to visit Sainsbury's in future.
3 people found this review helpful
Nectar360 Ltd
August 17, 2026
We’re sorry for the trouble, Neil. If you can share more details with us at https://www.nectar.com/contact-us, we’d love to assist and get this resolved - The Nectar Team

翻訳グーグル
The app is such a nightmare to work with. It is prone to random log outs. I can have last logged in a week ago, used it the day before, and it will log me out the next day. It's also not optimised the best. Anything that isn't the home or offers page can and will struggle to load. Bonus issue: What's the point of trying to get me to interact with all these "Partner" companies if the link provided is always broken? And forces me to my browser, where I have to log in again again.
17 people found this review helpful