MyGenMobile App

4.5
949 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Download the Gen Mobile app to manage your account with ease. You can change your plan, make payment, track your data usage, add more data or international talk credit and more!

Gen Mobile delivers the best value in wireless with affordable plans for every budget and free unlimited international calling to over 100 destinations on plans $20 and up.

Buy a phone or bring your own and try one of our plans worry-free with a 7-day money-back guarantee.
Updated on
Sep 1, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info
Data isn’t encrypted

Ratings and reviews

4.5
940 reviews
Rod Blk
March 28, 2025
This app does nothing!!! It doesn't keep track of your data or your past usage or anything!!! Then you can repeatedly message them about it and you'll never get a response. What's the point of the app??????? I've contacted them over and over and no one ever has a solution and nó one EVER emails me back! So you say you want to look and help???? Then do it! The app should tell you how much data you have left every month!!! It's so frustrating!!!!!
38 people found this review helpful
Did you find this helpful?
Gen Mobile
February 5, 2025
Hi Rod Blk. We are sorry to hear that you are having issues with tracking your data and usage We would love to assist you and look into this. Please call our Customer Care at (833) 528-1380. Our team is available everyday from 7:30 am to 5:30 pm. We are looking forward to help resolve your issue. Best, Gen Mobile Care
Jeff Wagner
June 25, 2025
Spent over three plus hours dealing with this company. Trying to get my number ported over. Frustrating and not worth the time. After dealing with issues for almost a month. I asked for a refund and got it. The only good thing they did. Tried Tello and my phone was activated and my number ported over within a couple of hours. Using the Gen app also was of no help. My advice is avoid.
5 people found this review helpful
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Gen Mobile
June 30, 2025
Hi Jeff Wagner. We are sorry to hear about your experience with our app and service. We are always looking for ways to improve our app. If you need any other assistance, please call our Customer Care at (833) 528-1380. Our team is available everyday from 7:30 am to 5:30 pm. Best, Gen Mobile Care
Nunya Bidness
August 1, 2025
overall the application is ok for managing information regarding my plan HOWEVER I intend to uninstall it due to the fact I kept receiving random ads and despite turning off all notifications I received a message saying it can't be changed. say no the next time you want to make a quick buck ny selling to some advertiser. also thank you for your auto reply that bad nothing to do with my my complaint. fix your feedback option that deletes whenever you use an ' symbol.
Did you find this helpful?
Gen Mobile
July 28, 2025
Hi Nunya Bidness. We are sorry to hear about your experience with our device. If you need any assistance, please call our Customer Care at (833) 528-1380 or email genmobilecare@dish.com. Our team is available every day from 7:30 am to 5:30 pm PT. Best, Gen Mobile Care

App support

Phone number
+18335281380
About the developer
Dish Wireless L.L.C.
genmobilemarketing@dish.com
9601 S Meridian Blvd Englewood, CO 80112 United States
+1 310-318-4724

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