Pakistan Citizen Portal

National IT Board, Government Of Pakistan

About this app

Pakistan Citizen Portal is an integrated citizens grievance redressal system connecting all government organizations both at federal and provincial levels. The system will serve as carrier of complaints to their respective offices across all over Pakistan. Eventually, the citizen feedback will be linked to an officer’s performance and promotion. The App will serve as complementary channel between citizen and government.

Ratings and reviews

1. interface is not very user- friendly. one can't go back a step to rectify things while filing a complaint. if one goes back, his draft complaint won't be saved. 2. A permissions bug is stopping pics from uploading 3. while writing a complaint , the keyboard hides the text area. so one can't read what is being typed. 4. no action being taken on clicking the withdraw omplaint option. 5. No search bar on the top of institutions page to quickly find and select the relevant desired institution.

Our complaints remain pending for 20–25 days, and even after sending multiple emails, there is no response. It is requested that all complaints should be resolved and replied to within a maximum of 20 days so that people’s trust in the system can be maintained.

14 Nov 2025, Some documents are req to attach as asked by PTA with reference of my complaint. However, permission is auto move on limited access. I change permission to option "Allow All" but its automatically rotate on limited access. Problem be solved at priority.