Prior to upgrade, app was 4 stars. Since upgrade, constantly locks up, has to be reset. Been a user for 5 years, things are supposed to improve not decline. When is the fix for the fix being released?

Been a big user for years but new upgrade will not work all the time and customer service tells u the same thing "we are working on it". Meanwhile us small business get to hurt.

It's an ok app. With the last update the software has become less responsive. I have to go in and manually make it refresh or reset it all together. I like it, so please fix.

THEY JUST ADDED THE ABILITY TO SEND AND RECEIVE PICTURE TEXT MESSAGES! THANK YOU SOOOO MUCH!

Crashes when switching to text messages. Nexus 5x here.

Locks up, closes sometimes. Unreliable for business.

Fails on almost every call.

So far this app works great for connecting me to my business and my customers. Love all the options that are available.

Proximity sensor still not working. I previously contacted the developer about this issue and was assured it would be "fixed in the next update"... It has not. In a nutshell... When you hold the phone to your ear to listen to the message from the app the proximity sensor fails to blackout/disable the screen so you get random clicks on the phone from your cheek hitting the screen. Please fix! There have been several updates since I reported this and still no fix. Also it would be good to have a setting in preferences to choose the default behavior of the listen mode between speakers and ear. Thank you.

When it works it's great. But keeps crashing. Have to uninstall and reinstall MULTIPLE times a day. Please fix.

Thanks for the crappy upgrade

My rating is for grasshopper itself more than the app. Do not be fooled. The number seems impossible to port. When we signed up,grasshopper had more free features. Now text& call blasting are extra. We have tried porting our number to other services but have been told numbers from grasshopper can not port- at least to mobile carriers or to phone apps.

Since this last update, whenever I try to make an outbound call, it cuts off my speaker and I can't hear anything. I tested it with a friend and she said that she could hear me. This is super frustrating. I never had any complaints until now.

I switched from an iPhone to Android and down loaded the app. I'm having a lot of issues with the app now. I have uninstalled and reinstalled over 5 times and now I'm unable to view faxes and I can not play voicemails​. The app works fine on my computer but not my phone.

Installed the app, works great, nice look and layout. It was simple to get connected and start making calls, check voicemail etc...! A++ (Nexus 6)

I can't see my faxes or listen to voicemails in the app anymore.

The first app I signed up for was so much better.this updated one is no good.

I just pit it on my phone i can't get in i can not set my id or password i dnt like this app

excellent app. Works well for me.

My app just stopped refreshing data (Recent Calls, Missed Calls, etc). I called customer support and they said I need to uninstall and reinstall - so I did. Still only information from 2/28/17. They said if that doesn't work then I need to leave feedback here. So I am doing that. Also, the representative I spoke to didn't sound very professional. Sounded like he was chewing gum while on the phone. Please fix/update this issue. The main purpose for Grasshopper is to be mobile & with the information not updating it seems like it is not allowing me to be very mobile. I also agree with everyone else, I don't like the look of the updated version on the app. It took some getting use to, but the white background was a better version.

Overall the app works, however I have called 3 times now for the same issue and I have not heard back and it has not gotten fixed. If you run more than one business out of the same app and you want to use multiple phone numbers it doesn't doesn't actually switch the number to the one it says you selected for at least 3-5 min even though it shows that number. Therefore if you don't test it before you call someone you may be calling them from another number and when they call you back they are confused.

When I call a customer its extremely difficult to have a conversation with them. When I speak there is almost a 5 second lag time. I will say something and it takes at least 5 seconds after for them to hear everything I say. In the meantime they try to speak and what I have already said ends up cutting them off. Talk about crappy customer service if I were on the receiving end. Please fix this.

Definitely not trusting my new business with the inconsistencies experienced with this app. Can't make calls, tried support suggestions doesn't except my mobile number... Just bad.

We just started a small business, and we downloaded the app after everything was set up online first. Our tests so far have been excellent (both Apple and Android)! Will update review if our thoughts change

"the number you entered is not valid" no matter what I tried. Seriously. This has Citrix backing it up and yet an entire country is giving 1 star reviews because we can't actually enter our mobile phone numbers!

I have been using Grasshopper for 3 years and have recently found that calls are not being forwarded to my cell phone. I just looked at a call log from last week and there were at least 10 that never made it to my phone. The strange thing is that when looking at calls during that time last week, it showed no missed calls! Now I look so foolish and irresponsible to clients and potential new business. What is going on with this app? In addition to this, the text messages show as new, even after being deleted. Frustrated and very unhappy about this because I don't want to move companies.

Agree with the others who rated this poorly for the same reasons. Prior app before the update worked great. Why fix something that ain't broke?

Won't work. This app sucks going to another service

New update sucks.

worked fine before the last update. Does not prompt me to call using grasshopper app. Customers now have my personal cell number. PLEASE CORRECT THIS IMMEDIATELY!!! Also my personal cell number shows up on caller ID of persons I call using the app. This must be fixed right away or I am cancelling my service and going to a competitor.

Ever since the last update, it takes two or three tries for my outgoing calls to connect. It connects on the other end, but I can't hear anything, so I have to keep hanging up and calling back. Very frustrating and unprofessional.

After the update I can't receive calls it hangs up when I go to answer. Please fix

I don't know what to think about this app I can't even log in there's no way to create a new profile

Update broke the app. The dialer crashes as soon as I press a number!

Great app Great app for keeping your business structured and communication between all parties

Awful Worst app ever

1/4/17 - New Update is Garbage No way to disable the touch tones when dialing. New feature? Doesn't clear the previously dialed number from the dialer. New feature? I hate this "updated" version and wish I didn't NEED this for my work.

Fine before the last update. Do not like the new version. Can't copy and paste numbers into dialer. Constantly says no network when connected to wifi. Dial pad scrolls and can't touch without registering a key on initial touch rather then lift off of screen. Refreshing the calls crashes the app more than it doesn't. Looks nicer but function is horrible now.

Horrible update New update is horrible.. you always have to log in & you cannot copy & paste phone numbers in the dial pad area.. the previous version was working just fine.. please update & fix. Thank you.

It has some glitches occasionally, but couldn't be without it. Overall a good system, which can save on hiring office personnel for a small business.