My app just stopped refreshing data (Recent Calls, Missed Calls, etc). I called customer support and they said I need to uninstall and reinstall - so I did. Still only information from 2/28/17. They said if that doesn't work then I need to leave feedback here. So I am doing that. Also, the representative I spoke to didn't sound very professional. Sounded like he was chewing gum while on the phone. Please fix/update this issue. The main purpose for Grasshopper is to be mobile & with the information not updating it seems like it is not allowing me to be very mobile. I also agree with everyone else, I don't like the look of the updated version on the app. It took some getting use to, but the white background was a better version.
Definitely not trusting my new business with the inconsistencies experienced with this app. Can't make calls, tried support suggestions doesn't except my mobile number... Just bad.
When I call a customer its extremely difficult to have a conversation with them. When I speak there is almost a 5 second lag time. I will say something and it takes at least 5 seconds after for them to hear everything I say. In the meantime they try to speak and what I have already said ends up cutting them off. Talk about crappy customer service if I were on the receiving end. Please fix this.
We just started a small business, and we downloaded the app after everything was set up online first. Our tests so far have been excellent (both Apple and Android)! Will update review if our thoughts change
Overall the app works, however I have called 3 times now for the same issue and I have not heard back and it has not gotten fixed. If you run more than one business out of the same app and you want to use multiple phone numbers it doesn't doesn't actually switch the number to the one it says you selected for at least 3-5 min even though it shows that number. Therefore if you don't test it before you call someone you may be calling them from another number and when they call you back they are confused.
"the number you entered is not valid" no matter what I tried. Seriously. This has Citrix backing it up and yet an entire country is giving 1 star reviews because we can't actually enter our mobile phone numbers!
Reduces the number of background app refreshes to improve battery life.