Hang Seng Personal Banking

16.5K reviews
Content rating
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About this app

Bringing you comprehensive mobile banking features and services to meet your personal banking needs, such as account opening, payment, personal finance and investment in an easy and safe way. Download it now!

Everyday banking made simple
• Open a bank account at ease with your mobile
• Check all your account balances in one go
• Make real-time transfer and pay bills easily via FPS
• Log on securely and verify transactions using Mobile Security Key and Biometric Authentication
• Deposit Hong Kong Dollar cheques without going to the branch or cheque deposit machines
• Save time and get cash securely with our App instead of physical ATM card at Hang Seng or HSBC ATMs

Enhanced banking experience personalised to you
• Personalise your own user interface to access frequently-used functions faster
• Receive personalised push notification updates for your account activities such as FPS inward payment and credit card payment due reminder
• Get a ticket before arriving at our branch for counter services to save waiting time
• Get support 24/7 for all your banking queries with our Live Chat and Virtual Assistant HARO

Access to banking products with ease
• View the latest market information on securities, FX / precious metal and funds to help you make informed financial decisions
• Invest at ease in securities, funds, bonds and more with our user-friendly interface
• Manage your credit cards in one place, where you can repay credit card, check rewards, view e-Statements and apply for instalment loan
• Place time deposits, buy / sell foreign currencies quickly and conveniently

FPS (Faster Payment System) is a real-time payment platform provided by Hong Kong interbank Clearing Limited.

This App is provided by Hang Seng Bank Limited (“Bank” or “we”). The Bank is regulated and authorised to carry out banking activities in Hong Kong SAR. The products and services represented within this App are intended for Hong Kong customers.

This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation. If you are outside of Hong Kong, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in.

Hang Seng of 83 Des Voeux Road, Central, Hong Kong is incorporated in Hong Kong with limited liability and is a licensed bank regulated by the Hong Kong Monetary Authority. Hang Seng is a member of the Deposit Protection Scheme (DPS) in Hong Kong. Eligible deposits taken by Hang Seng are protected by the DPS up to a limit of HKD500,000 per depositor.

Please be aware that Hang Seng isn’t authorised or licensed in any other jurisdiction for the provision of the services and/or products available through this App.

This App shouldn’t be considered as communicating any invitation or inducement to engage in banking, lending, investment or insurance activity or any offer, solicitation or recommendation to buy and sell securities or other instruments or to buy insurance outside Hong Kong. The information provided through this App is not intended for use by persons located in or resident in jurisdictions where the distribution of such material may be considered marketing or promotional and where that activity is restricted.
Updated on
Apr 2, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

16.2K reviews
Aay Jay Chan
April 1, 2024
the custom virtual keyboard is extremely user-hostile in terms of accessibility. don't hijack or reimplement things provided natively by the OS. you'll always get it wrong. your keyboard doesn't even work. when typing my password, the app consistenly crashes when i switch the virtual keyboard to number/symbol layer after typing a letter, and i can't log in.
4 people found this review helpful
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Yam Chikeung
February 1, 2024
The most recent update of this app is ridiculous! It does not allow screen capture, what's the point? What kind of security measure could that be? Do you know customers have to send screencaps as proof of payment all the time? I originally gave this app 3 stars but felt obliged to downgrade it to 1 after the update. It's an outdated, not update.
40 people found this review helpful
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Raymond So
February 6, 2024
Absolutely disastrous. After the auto-update on 29 Jan 2024 (was forced to update), the app crashed every time I tapped it. I could not use it at all. Moreover, even if I used PC online banking, a lot of transactions needed the mobile app to function as a security key to proceed. I could not do banking transactions, investment tranactions (sell stocks, funds), etc online. Should I sue for compensation? Many people experienced the same. A banking app rated 2.4 out of 5 and crashed after updates.
35 people found this review helpful
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What's new

•The new one-stop security setting makes it easier to manage your security options and get emergency support for account and card, including block or unblock card, report lost card, report suspicious transactions.
•A revamped "Transfer & Pay" landing page that categorises and displays payment functions based on applicable location, providing customers with a clearer view.
•Customers can add the credit card to the mobile wallet via "My Cards" for mobile payment, after activating the credit card.