Can't update with new pet, keeps telling me to try again later. Same message
Very buggy. Took a long time to install (it's 90mb+) and ages to open. Received my 10% welcome discount, which has since disappeared. Push notifications do not open the app, just show a grey screen and then crashes. Have been told I have another voucher, but nothing in my inbox or notifications list. Completely useless. Have uninstalled.
FINALLY! After several months they have emailed me to say that my dogs registration has been successful and to put the tag on his collar. WHY HAS IT TAKEN SO LONG? Not a good example of a lost pet app.
Hopeless - of no use apart from saving taking the card into store. Can't add a photo (says it can't update pet details). Vouchers received through the post don't show in the app. Seriously, what's the point of this app if it doesn't include the vouchers you've been sent? Very, VERY slow to load. Far more testing and usability testing required please!
I've emailed as advised as I'm unable to upload any pictures. Was asked for phone details, app version etc. All done then ignored. I've also uninstalled the app and reinstalled to no avail???
App worksfine. Just got one problem cannot delete a pet when one passes away. Name and details cannot be removed. If it can be done i have not found out how.
Thanks for using the Pets at Home app! We've listened to your feedback and added some great new features:
- We’ve fixed bugs to make it easier to receive vouchers
- In the unfortunate event a pet is no longer with you; we’ve made it easier for you to update your account
- You can get in touch with us via a 'Support’ section of the app
- We’ve added a ‘Pet Talk’ link for access to great advice
If you have any feedback, please get in touch by emailing firstname.lastname@example.org
🐶 Create the most beautiful pet house and enjoy this amazing dollhouse game! 🐶