Pets at Home

Pets at Home

About this app

The free Pets at Home app makes caring for your pet easier than ever. Shop in the app with just a few taps, access all your Pets Club vouchers in one place, plus plenty more...

IN-APP SHOPPING

• Shop easily in the app with just a few taps – for food, treats, toys and more
• Search and browse hundreds of products for dogs, cats, small furries, reptiles, fish and birds
• Link your Pets Club and shopping account to make signing in easier
• Choose from a range of delivery options, from next day through to Click and Collect in as little as one hour
• Check on stock availability in store before you visit
• Sign up to and manage your Pet Care Plans, such as easy-repeat

PETS CLUB BENEFITS
• Welcome offer – Save 10% on your first shop with us
• Exclusive offers – enjoy regular deals, hand-picked for your pet
• Charity Lifelines – choose your favourite animal charity and we’ll donate every time you shop
• Birthday Bonus treats – celebrate your pet’s special day with a treat on us
• Advice and support – become the expert on your pet with advice and support from our specialists
• Repeat subscriptions – we take the hassle away to save you time and money
• Vet health check – a nose-to-tail health check for just £10 with our trusted vets
• Free Pets magazine – full of features, fun, advice and offers
• Special events – join other pet people at our events and workshops
• Pets Foundation – Pets Club members help create a better world for pets and the people who love them

IF YOU’RE NOT A PETS CLUB MEMBER YET...
Sign up through the app for free and we’ll send you a 10% off voucher straight away to welcome you to the club.

IF YOU’RE ALREADY A PETS CLUB MEMBER...
Once you’ve downloaded the app, sign in with your Pets Club (formerly VIP Club) details and your benefits will be waiting for you.

Questions or feedback? Reach out to us at [e-mail].

Ratings and reviews

Easy to use and subscribe to things, my only gripe is you can't change your email address. At all. not even through customer service. So if you want to use a different email address you need to create a new account under that email address which means any subscriptions you have have to be cancelled and set back up again. IMO any online accounts that does not allow someone to update their email address is sort of outdated. Had to get a refund for one item but they cancelled ALL subscriptions!

Previously gave 1 star because the log in was terrible. Now logged in ok but find that when you buy and pay for something it doesn't clear your basket, so if you don't notice you buy things again. I ordered items for delivery, couldn't find any confirmation email or text the next day so checked and saw things still in the basket - assumed it was a payment error so paid again. I now have one delivery yesterday and another duplicate today.

Not sure if this is to do with the app or Pets at Home itself but I have had a shocking experience so far. I have an easy-repeat order set up and it's completely ignoring the item I selected as a substitute when one of the foods is out of stock. The substitute is 100% in stock in store, I have checked! I have enquired several times about it and I am not getting any help. I recommend you look into this issue ASAP. Also, when I click on my basket, the app doesn't load anything.

What’s new

We've improved our app to give you the best experience when shopping for your pets.