Easy, Modern, Efficient! This app has thought of everything! Love the phone on every page and the flexibility to add additional notifications. All you need now is an option to text the confirmation number to my mobile!
Frequent connection errors The app is okay for booking but experiences very frequent bouts of being unable to connect as "something went wrong." Checking rewards takes multiple attempts and I still (after 4 days) cannot leave a review in-app due to this fault. Back to TripAdvisor it is.
Their customer services is the best I have many problems during my trips, and hotels customer services always solve my problems and help me
Not always reliable I have booked rooms before only to show up and be told there is no reservation. But usually I have no problems and appreciate the loyalty program discounts.
No cancellation on App? I am very annoyed I cannot cancel my reservation on the app. Maybe I just don't know how to do it yet but it's very frustrating. I I had to go to my computer to do it.
Easy-to-use We've used this application a few times. We don't travel much, but very easy and helpful.
• New personalised home page
Your home page now shows you the information you need. About to head off on a trip? We’ll show you all the details about your hotel. In the middle of planning? the home page will show exactly where you left off, no matter what device you were on before. You can also see all this even when you’re offline.
We’ve also fixed a few things to improve your experience and help the app run smoothly.
Amazing hotel deals for tonight + no credit card needed on selected properties!