If you have status using this to check on seems to prevent you getting an upgrade. I used to be upgraded over 50% of my visits. Since using the app - 0%. Also difficult to see all rooms that are available. It is easier, but all in all, I prefer the front desk for check in and this for last minute reservations and/or changes.
It used to be awesome, hands down but lately since the update ,it won't load hotels anymore. U try to check availability n it says "oops, something went wrong on our side" or it says "maybe available", then when u click on hotel, it won't pull anything up regarding availability. And it's not cuz it's sold out, it does with every single hotel there is. Fix it n I'll give u 5 stars cuz I live this app
How come it doesn't have NFC room unlock like IOS? Issues with crashing when restricting access in Marshmallow. MARCH 2017 UPDATE..... This app has much improved since my initial review. They have added Digital Key and no more issues with crashing. Room layouts could be better and if they incorporated reviews into the app it would be much easier.
The app works ok. Downfall is you could look at layout of room b4 they updated the app. Last time I used it I didn't get my bonus points for checking in with it. Their new search policy stinks big time. You have to fill out the whole form to find out points and money. That is a waste of time when you want to check out different hotels. Hilton go back to a user friendly app and internet program
Best hotel app out there. I like the digital key, although a recent incident resulted in a stranger walking into my room at 8pm while I was at dinner due to a system glitch.
While it is simple to navigate. As a business traveler, sometimes my plans change. This app does not give you the option to cancel a reservation so you have to go thru / call the Hilton reservation line
• Have you tried using Points & Money to pay for your stay? We've just made combining money with your Points even more seamless.
• Speaking of seamless experiences, we keep making small behind-the-scenes changes to make this the best app on your device.
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