The Hilton Honors App works great, I've used it many times now. What I like most is having the ability to check in on the app, for the places that have it using the digital key. Though there have been a couple times it wouldn't work, had an error and required going to the front desk. I like having all the hotel info right at my fingertips so I can call or navigate to the hotel. I've made reservations a couple times and that works well also. The app is smooth and doesn't glitch like other apps. I also like having all my Hilton account info in one place and can pull up receipts. I definitely recommend it.
Great app. Love the booking, the self check-in, and the digital key features. One thing that's missing is a CHECK OUT feature. While you could just let it time out upon the checkout time for that property, by checking out in the app, it would advise hotel/housekeeping staff that your gone, and also release the room to allow for next app user who wants to pre-select their room also.
Used this app to book a reservation. Apparently hotels have this new cheap rate which is advanced reservation and you CANNOT cancel change or modify. Stuck with a charge for a room I can't use. Hilton will not help me as it is against policy. Mind you, I am 10 days out from reservation and they will NOT change it. I am uninstalling the app. Will NEVER use Hilton again and canceling my credit card associated with my honors program.
The app itself is fair easy navigation. The digital key experience is the one that I have trouble with. When it works it's fine but most of the time it's hard to get it to work. That's why I always even get the regular keys with the digital key so I don't have to keep running down to the front desk
First off the hhonors program is amazing! I just started using this app, and honestly I wish I knew about it sooner (way behind) I'm able to book my room under 3 minutes. It's super quick and very easy to use. I wouldn't have it any other way. Great job!
When using the app, you can choose your room. Awesome huh? Yeah it dont work that way. I pick room 220, when i get there its some room facing the dumpster. It used to work great but some update must have ruined it
• We’re constantly working on the Hilton Honors app. You’ll find a faster, smoother, and easier experience with every update.
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