
rossa jeswinder
I've been using tap and go for more than a year, Before it was very easy to use, until one day ask For An upgrade, I have tried hundreds times to upload personal data but It always fails, I called call centre, They said they told me to come to the CSL outlet, I have come there and The staff there said it could be used after an hour, but it's been a week still can't be used Very disappointed with the service. Sorry tap and go, maybe I will delete the account if the problem cannot be resolved.
18 people found this review helpful
HKT Payment Limited
July 15, 2022
We apologise for the inconvenience. Can you call our Service Hotline at 28880000? We would like to get more information from you in order to assist you on account upgrade.

Victoria
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Cannot update my account, was able to transfer funds from bank to my tap&go account but not anymore. I scan my ID and the details show correctly, selfie recognition photo etc... but then it says cannot complete account update and has given me two different error codes. I called the hotline on three diffe rent occasions each time it happened, and they were no help at all... One lady told me to just try switching my phone off and on again... Very fraustraing, was working perfectly before.
9 people found this review helpful
HKT Payment Limited
July 12, 2022
Apologise for the inconvenience. You may visit any csl or 1O1O shop. Staff will assist you to verify your Tap & Go account.