Tap & Go by HKT

3.2
12.5K reviews
500K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Tap & Go is a mobile payment service proudly presented by HKT Payment Limited, a member of the HKT Group. Tap & Go delivers unprecedented secure and reliable Contactless Mobile Payment services to all customers. Its three unique key functions include:

- Pay a Friend – Innovative “Pay a Friend” function lets you transfer money to friends instantly! Splitting bills has never been easier!
- Pay Ready – Just one tap to pay at restaurants, cinemas and shopping outlets around the city and the world!
- Online Shopping - Get what you want and let us do the work to keep you safe!

Stored Value Facilities Licence Number: SVF0002
Updated on
Dec 2, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.2
12.4K reviews
rossa jeswinder
July 13, 2022
I've been using tap and go for more than a year, Before it was very easy to use, until one day ask For An upgrade, I have tried hundreds times to upload personal data but It always fails, I called call centre, They said they told me to come to the CSL outlet, I have come there and The staff there said it could be used after an hour, but it's been a week still can't be used Very disappointed with the service. Sorry tap and go, maybe I will delete the account if the problem cannot be resolved.
22 people found this review helpful
Did you find this helpful?
HKT Payment Limited
July 15, 2022
We apologise for the inconvenience. Can you call our Service Hotline at 28880000? We would like to get more information from you in order to assist you on account upgrade.
Tom Chan
July 3, 2025
Does not allow to be used in rooted mobile devices. Does not have landscape mode It cannot receive fund when Pay by Card is disabled. It does not explicitly show the card is locked in home page when pay by card is disabled.
4 people found this review helpful
Did you find this helpful?
HKT Payment Limited
February 3, 2023
We will share your feedback with our internal teams for a better experience. Thank you.
Sam Hazen
June 15, 2022
The app doesn't stay open in the background so you can't go back to it if you exit the app. It is so difficult to set up your card with your ID because it doesn't accept it if there is even a sliver of shadow on the card even if it got all the information right. I went to the store to have them set it up after I had apperently tried to much that day they couldn't do anything because they use the app to set up the card, the store called the same hotline that I called and they didn't do anything
14 people found this review helpful
Did you find this helpful?
HKT Payment Limited
June 16, 2022
Can you tell us more information? Were you trying to open a Tap & Go account or upgrade your existing account by submitting your ID?

What’s new

+ Performance enhancements

Thank you for using Tap & Go!

App support

About the developer
HKT Payment Limited
enquiry@tapngo.com.hk
39/F PCCW TWR TAIKOO PLACE 979 KING'S RD 鰂魚涌 Hong Kong
+852 5712 3471