Horizon Blue
4.0star
3.32T reviews
1L+
Downloads
Everyone
info
About this app
Answers and care made simple. The Horizon Blue app offers easy access to your insurance information, including benefits, coverage details and status of your claims. On-call Horizon BCBSNJ support is always at your service to answer your questions or concerns. The app is intended for use by Horizon members and/or persons/entities located in New Jersey. Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross Blue Shield Association.
You can also chat with a nurse or see a doctor virtually directly on your mobile device.
The Horizon Blue app is free and lets you:
• Access the details of your plan
• Speak with a nurse or doctor
• View and print ID Cards
• Locate doctor and hospitals
• Easily track your costs
• Submit Medical Claims
• Get quick claim status updates
You can also chat with a nurse or see a doctor virtually directly on your mobile device.
The Horizon Blue app is free and lets you:
• Access the details of your plan
• Speak with a nurse or doctor
• View and print ID Cards
• Locate doctor and hospitals
• Easily track your costs
• Submit Medical Claims
• Get quick claim status updates
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity
Data isn’t encrypted
Data can’t be deleted
Ratings and reviews
4.0
3.22T reviews
Veronique Oomen
- Flag inappropriate
14 January 2024
Logging in is a nightmare. Every single time the server is down, or logging in by fingerprint just doesn't work for some unidentified reason. And then they don't process more than 4 claims at a time; they just ignore them or deny for a reason that is clearly untrue (like the lack of an address while the address is definitely on the invoice). And don't get me started on trying to fix that.
17 people found this review helpful
Horizon Blue Cross Blue Shield
12 February 2024
Veronique, please call tech support if you have any issues in signing in. Additionally, member services can assist with providing any insight regarding the processing of claims. Tech support can be reached at 888-777-5075, option 2. Member services can be reached by dialing 800-355-2583 or calling the phone number on the back of your ID Card.
Colleen Ann
- Flag inappropriate
- Show review history
16 June 2023
Horrendous. You must reset your password each time you use the app unless biometrics are activated. Good luck getting the information you actually need. More success using the webpage as a guest. Tech support's answer to everything is to reset your password, instead of resolving obvious issues on their end. Known issues (with certain email domains) have gone unresolved for over two years. ETA: Cute. I know how to update a saved pw. Check your tech files. I had to change it again.
19 people found this review helpful
Horizon Blue Cross Blue Shield
16 June 2023
The app doesn't require a password reset if you manually sign in. If your password is auto-filling, make sure the correct password is being used & being updated when you change it. If not, it will be out of synch and auto fill with the old(wrong) password every sign in, which would make it seem as if you need to change your password every time.
Lisa C (Lisa C)
- Flag inappropriate
- Show review history
4 May 2023
I would rate it zero stars if I could. I was trying to upload a photo for a claim, and the app kept freezing. also tried to do it from the website. that didn't work either. Chatted with a representative and was sent forms to print off and then mail in. I have no problem doing that, but why not just admit that this feature does not work on your app (or website)! BCBS of NJ, fix it so your members no longer WASTE THEIR TIME! **Edited to add, my photo that I was trying to upload was only 7.92 mb!
17 people found this review helpful
Horizon Blue Cross Blue Shield
4 May 2023
We apologize for any inconvenience that you had in using that functionality. The images uploaded are limited to 15mb which could have been why you had difficulties. We thank you for reaching out and bringing your experience to our attention.
What's new
Bug fixes and enhancements to feature functionality.
