Infor CSI Service is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor CloudSuite Industrial Service and can be used in both online while connected to a network or in offline mode where connectivity is not available or not permitted.
Infor CSI Service supports the three primary service flows available in CSI Service including the dispatched appointment, call center incident and assigned service order flows.
With Infor CSI Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.
To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.
Infor CSI Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.