InnoCaption Live Call Captions

MEZMO Corporation

About this app

Make Every Call Clear and Accessible with InnoCaption!

Struggling to hear phone calls due to hearing loss? Never miss a word with InnoCaption’s call captioning service to live transcribe your call. Whether you prefer AI captions or captions from live stenographers (CART), ensure fast, accurate captions for all your phone conversations.

InnoCaption is a free, federally funded service designed for individuals who are deaf, hard of hearing, or have difficulty hearing phone calls. Stream phone calls directly to your Bluetooth compatible hearing aids or cochlear implants and get real-time, live transcriptions. InnoCaption works seamlessly with devices like Signia, Phonak, Beltone, ReSound, MED-EL, Oticon, and more*. Missed an important call? Read voicemail transcripts with InnoCaption’s visual voicemail.

InnoCaption’s call captioning and text to speech technology makes phone calls accessible without needing ASL, offering an alternative to VRS for those who prefer captions. Our caption call app is perfect for seniors, veterans, hearing aid or cochlear implant users, or anyone experiencing hearing loss. Make and receive calls with clear captions using IP relay and teletype technology (TTY) on your phone, tablet, and computer!
Download InnoCaption today—the top solution for captioned calls!

INNOCAPTION FEATURES

Live Transcribe Phone Calls for Individuals With Hearing Loss
• Get clear captions and live transcribe your phone conversations
• Closed captioning modes: Live stenographer or AI auto captions with teletype technology (TTY)
• Caption call service is available in Spanish, French, Chinese, Vietnamese, and more
• Caption calls on a computer with InnoCaption Web.

Make & Receive Phone Calls With Visual Voicemail and Auto Captions
• FCC certified and funded - InnoCaption is a FREE caption app for the deaf or individuals with hearing loss
• Setup call forwarding to make and receive calls using your own number
• Stream calls to your Bluetooth compatible hearing aid, cochlear implant, or other assistive listening device
• Sync contacts for convenient dialing & accessibility

Enhanced Accessibility Through Personalization
• Caption Alerts – Receive caption screen alerts when calls resume during long holds.
• Personalize your InnoCaption app - Customize the app to fit your accessibility needs

Hearing aid & cochlear implant compatibility with manufacturers such as:
• Oticon
• Phonak
• Starkey
• MED-EL
• Advanced Bionics
• Cochlear
• Resound
• Unitron
• Signia
• Widex
• Rexton
• and more!*

Voicemail & Transcripts
• Save caption call transcripts to review later
• Visual voicemail converts voicemail to text for convenient review and clear captions to reference

Spam Filter for Secure Calling
• Block high-risk calls and get alerts for potential spam calls

911 Calls
• Caption your emergency calls by dialing 911 from the app**

*Due to potential variations in hardware and software compatibility may vary by individual device.

**911 service may be limited or unavailable in the event of network disruptions or degradation, service connection or internet failure, or other circumstances. For more information visit: https://www.innocaption.com/calling-911

Cellular data plan or Wi-Fi connectivity is required for usage.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund.

Ratings and reviews

I love being able to get real time captioning. This app does an excellent job. The app works by forwarding your calls to their HQ, then calling your phone. The problem is the dropped calls and the time between when the call comes in and when I am able to actually speak, people hung up. I missed important calls that I couldn't call back. A dropped call from England, which luckily I was able to return, cost me $60 since I don't have International calling. I had to remove this app.

I finally gave up. Great customer service response time and willingness to help, but the app constantly has very bad connection to the internet (needed for VOIP) and nearly every call has such a poor quality that the other party complains they can't understand me or the caller can't hear me saying hello and gives up trying. I have missed some important medical phone calls, so I uninstalled the app and will just have to rely on my hearing aids and deal with not having any transcripts of my calls.

Despite being set up correctly so far I've missed a half a dozen important calls without my phone ringing. Completely useless without a WiFi network. Interferes with other apps that can operate using mobile data like Waze, any browsers, or anything that needs a data connection. Works great if you don't use your phone for anything else but calls. Still, hope springs eternal. It can only get better...I think.

What’s new

InnoCaption v4.4.0
- New feature: Added a Lock Voicemail option to help protect important voicemails from accidental deletion
- Minor bug fixes and performance improvements