Octavio Andres Lujan
I had a terrible experience using this money transfer app. I frequently send money between countries like Australia, Colombia, Europe, and the US, and I have all the necessary documents to verify the transactions. I tried using the app on Monday by submitting a $500 transfer to Colombia, which was supposed to arrive on Friday, Today, I logged into the app and saw that the transfer status was canceled without any explanation. This is frustrating because they didn't take the time to inform me of
42 people found this review helpful
Intermex
September 26, 2023
Hola Octavio, lamentamos la cancelación de tu envío de dinero. Por favor escríbenos a nuestro WhatsApp 1-877-682-6446 en donde con gusto encontraremos una solución a tu inconveniente.
Shay Fraley
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Tried to send myself money while visiting México and apparently, you need to send it from the US before you arrive. Therefore, this app is useless to travelers who are not currently in the US. I did not do it from the US because I think it's quite weird that you have to get so far into the money transfer process before you can enter the promo code to see the conversion rate.
4 people found this review helpful
Colocar el código al final te permite verificar que en cada paso no hay cobros escondidos, así verás de forma transparente cómo se realiza el aumento del tipo de cambio. En cuanto a realizar tu envío desde México, lamentablemente no es posible porque nuestras licencias son para USA, pero tomaremos muy en cuenta esta sugerencia para mejorar, gracias
Luis Carvajal
Worst money transfer experience ever!! Stay away!! Tried because of the promotion on Facebook. the transaction was canceled, no message. Found out until the day money was supposed to be available, then tried to send it again using the "in minutes" option, hours later money wasn't available. Call them, no one answered, many tries later, got an agent, and told me there was a problem and I had to send proof of ID, etc... we canceled it right away and used Remitly, less exchange rate but delivered
23 people found this review helpful
Hola Luis, lamentamos que hayas tenido una mala experiencia con tu primer envío. Queremos compensarte y apoyarte paso a paso para que tu envío sea exitoso y tengas un mejor tipo de cambio. Por favor escríbenos a nuestro WhatsApp 1-877-682-6446 donde te apoyaremos con gusto.