The service is great. The app is terrible. Basic asks like updating details about a walk after it's scheduled, adding / removing a dog, tracking credits and billing all require contacting support. It's unstable and either crashes or loads blank screens on the regular. The web / app counterpart is almost as bad. I've been using the service for over a year and have yet to see any investment into their technology or even basic UX design. Wag. Invest and hire an in-house design and dev team. Rover is going to swallow your business and I am about to jump ship.
Do the dog walkers all live close to me?Great idea but I think 1) you should never put pictures of the dog walkers. You're looking for trouble 2)Do the dog walkers all live close by? Do they drive to my house? 3) you don't seem to ask e.Pugh questions a bout the dogs temperament. 4) who provides any necessary (poop) bags and or doggie treats if needed during the walk Like I said there are no questions about the dogs.....does he pull? Has he ever bitten anyone? Does he go crazy if he sees a dog across the street? What about children? Lots of children want to pet a dog when we are walking....is it ok? Will the dog behave appropriately around curious little children?
Garbage I had a girl that looked about 16 from her picture accept the walk and (surprise) they canceled on me LAST MINUTE. They tried finding someone else to do it, couldn't, and all together canceled it. I downloaded this for tapyjoy coins and thought it would be awesome because it would take care of 2 things at once but it turned out to be a HUGE joke. Probably never will consider using this app/service ever again.
The app is lacking, but the service has been invaluable to us. I usually have to contact customer support for basic functions. Would be nice to not have to do that.
Please fix your app no way of logging in! I can't use your services if I'm unable to login 😤😤😤 I'll take my $400 boarding fee elsewhere.
My doggies love it! It was very easy to sign up through the app. I signed up last Thursday and setup walks to start on Monday for my 3 dog's that are all over 60lbs. I received a text message letting me know that they had someone to walk them. I was able to see a video and read a bio on the app. When the walker showed up on Monday we talked and she met my dog's. I was able to track her with the app, so I could see where they were in my neighborhood. I was very happy with the service and so were my dog's.
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GPS tracking for dog walkers. Keeping you in the know when your pup's on the go!
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