Jack in the Box® - Order Food

Jack in the Box Inc.

About this app

The Jack in the Box app provides a convenient ordering experience for pick-up or delivery. It’s just like having a Jack in the Box in your pocket, only it doesn’t weigh 350 tons and have people that work inside it. Then there’s the offers and deals you can’t find anywhere else. Like The Jack Pack. It’s like a secret VIP club of rewards. Only it’s not really secret. In fact, please don’t keep it a secret. Tell everyone.

App Features:
· Order food for pick-up or delivery through the app
· Browse the all food, all day Jack in the Box menu
· Find your nearest Jack location
· Earn points, and redeem rewards with The Jack Pack loyalty program
· Special mobile app-only Offers, Deals and App Exclusives
· Enable push notifications and never miss a great deal
· App will read your mind and tell you what you want – just kidding! Or are we…*

*We are. For now.

Ratings and reviews

The app (or stores themselves) have no way to disable ordering from a store that is closed early for whatever reason. I travel a lot, and I can't go back to individual stores for refunds, which JITB requires, so I'm just out that money. Unacceptable for a multinational company in 2020. It will also list curbside pickup for a location only doing drive thru. Again, not sure if that's an app issue or an individual store issue. Nice app only deals on occasion. If the location is even open that is.

The new update kind of bricked the rewards. If you redeem a reward, you have to do it before you order. It puts the item in your cart, gives it a price, then won't allow you to check out. It even let's you checkout and charges you for item in your basket that it just told me I can't use because it's not in my cart. Also, they took away the ability to customize your items. You can now only erase stuff. Over all a colossal fail.

This app glitches a lot. New products and certain sauces won't load on the restaurant's end (it doesn't show up on the sticker receipt but it shows up on my app receipt) so I'm always missing items. In addition, I hate that I can only redeem one reward at a time so if I have rewards for fries and a burger, I have to place 2 separate orders, which doesn't guarantee that they'll be ready at the same time. Also logs me out a lot. Just not an efficient or reliable app.

What’s new

We’re very excited to bring you the latest updates to the Jack in the Box app! Here’s what’s new:

• Order Ahead is now available! Schedule a pick-up time — up to an hour in advance!
• We fixed editing offers and combos from the bag
• Various bug fixes and improvements

As always, we deeply value your feedback and are committed to continuously improving your experience. Stay tuned for more exciting features coming soon!