Kristina Murphy
App was fine for a long time. Now it's a useless piece of junk. Says password is incorrect. Request an email to reset it. Reset is successful. Still says password doesn't work/can't find account. Try to create a new account and it says already exists. Which it does. It just won't let you log onto your account. 100% certain that the email and password is correct. Junk.
49 people found this review helpful
Jack in the Box Inc.
March 28, 2024
Hello Kristina, we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.heyjackbox.com/. Thank you.
W G
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Menu missing. I thought maybe starting an order would provide a menu, but no. It asks for my location. I don't trust you to keep my information private, so I give a zip code that is near mine, but doesn't list any locations and won't proceed to the menu. Website has the same problem. You're a restaurant. Providing a menu isn't difficult. Get your act together. I'm not tapping that link. It's your website. Fix it.
9 people found this review helpful
Jack in the Box Inc.
April 11, 2024
Hi there, we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.heyjackbox.com/. Thank you.
Ron Nickson
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Continued due to maximum character limit 2) When I attempt to sign in again, it gives me an error that it can't sign me in. Arg! 3) When I attempted to sign in, I couldn't enter my password because my pop-up character keyboard was covering the PW input box, and I couldn't scroll the screen up to access it, so I had to type my PW on another screen and save it and then paste it into the PW box. Arg! Not sure how these issues weren't caught and fixed before releasing them for public use.🤔
35 people found this review helpful
Jack in the Box Inc.
April 1, 2024
Hi Ron. We sincerely apologize for the issues you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.heyjackbox.com/. Thank you.