Smood, the Swiss Delivery App

2.81K reviews
Content rating
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About this app

What you need, when you need it.

Smood is one of the leading home delivery companies in Switzerland. Founded in Geneva in 2012, Smood now operates in the 25 largest cities in Switzerland.

Initially specialising in home meal delivery, Smood quickly expanded into other areas. With a vocation to be the Swiss Army knife of home delivery, Smood now offers thousands of products for delivery across several categories (groceries, florists, wine shops, parapharmacy and beauty, etc.), all in partnership with emblematic local or national brands.

We are committed to an ongoing process of social responsibility. Smood is one of the only companies in the Swiss home delivery sector where all the delivery staff are employed by the company. As such, the teams benefit from working conditions guaranteed by a Collective Labour Agreement, governed by Swiss law. We are proud to lead the way and offer our employees some of the best working conditions in the industry.

As a Swiss technology company, we develop our own platforms, applications and algorithms to give our customers the ability to order the products they want, when they want. Our customer service is available every day and answers our customers in French, German, Italian and English.

Our mission is to make our customers smile.

Smood in a few figures:
+1150 employees, including 1000 salaried delivery staff
+25 cities in Switzerland
+2500 partner restaurants and shops
+4.5 million smiles delivered

Download the app! Keep Smood at your fingertips to order when you want and where you want. With the app you can stay informed about our exclusive offers, our news and follow your orders in real time.
Updated on
Jun 6, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.76K reviews
April 24, 2024
Swood NEVER reimbursement the extra charges that they force you to pay when ordering groceries. They say the money will be refunded to your smood wallet but they don't do it. They actually keep the money which is simply THEFT. I have already reported this problem with my last order and they have never reached out to me. I DEFINITELY DO NOT RECOMMEND THIS APP. AT LEAST UBER EAT DOESN'T STEAL MONEY FROM YOU.
1 person found this review helpful
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Thomas A
April 27, 2021
The worst delivery service in Switzerland. The app is hard to navigate. The delivery cost is very high. The phone support charges extra, yet there is no live chat. There is no live tracking for the delivery. Beyond the basic services above, the delivery times are also very often very slow. In one past order, there was a wrong item and that was very hard to solve.
27 people found this review helpful
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Alon Plato
January 11, 2021
Great until it's not... The app works relatively well and so does the service, but there are a few issues. The biggest is that if you do a mistake with your order, the app tells you to solve it by calling them. The call is 1 CHF per minute (!). I waited for 5 and then the call ended without me speaking to anyone. On the website, however, there's a live chat, and 30 minutes after I wrote there, I got a solution... Also, if a delivery person calls, it's from their own number, often French (costly)
12 people found this review helpful
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What's new

Bug fixes and improvements.

We continually update our app to give you the best experience possible. Come back on a regular basis to see the latest fixes and new features.
Do you like our application ? Do not hesitate to give us a rating! Your comments contribute to the improvement of Smood. Your satisfaction is our priority.