
Serena Bussell
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I really enjoy this app as well as the honest reviews. Very easy to order and my jewelry usually comes very quick. Only a couple of things that I wish were better. Trying to find things that show up on other news feeds are out of stock, and trying to find jewelry again using the order number. Customer service is very good. Wish it didn't cost so much to return a piece i was unhappy with. Every chain I've bought in sterling silver still looks great after three years of use. Thanks!
181 people found this review helpful
Jewelry Television
October 8, 2020
Hello Serena! Thank you for your feedback, it means a lot to us! We want nothing but the best shopping experience for our customers. We will pass this feedback along to the correct department manager. We hope you will reach out to us if you ever need assistance. Thank you for being a part of our JTV family!

Angela Esquibel
I would love to give it a five, but it is quite frustrating at times when trying to order off of it! I have had items in my bag and was unable to purchase those (3 so far) items off the app. One other time, I had to finally give in and call jtv to place my order and it of course was more than purchasing thru the app. I have found that when it is a timely matter, or down to the wire with items running low I just call instead. But, I DO LOVE JTV AND I hope using the app gets easier.
32 people found this review helpful
Jewelry Television
January 2, 2024
Thanks for your feedback, Angela. We do apologize about your experience. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to customerservice@jtv.com. We'll pass it along to the correct department to help with your issue.

Sofie San (Sofie)
I love this company and app. However, I have one issue with it, sometimes it freezes or doesn't go back a page, then I have to close the whole app, find what I was looking at, and then continue browsing. It happens a little too often to be bearable. That's my one and only complaint. if that were fixed, I think the app would be perfectly usable and stable. (I still love to shop on here even with the struggles, though)
11 people found this review helpful