Access by KAI

PT. Kereta Api Indonesia

About this app

The Access by KAI application is the official application from PT Kereta Api Indonesia (Persero) which makes it easy for users to access various kinds of services related to train travel in Indonesia.
 
TICKET RESERVATIONS
Access by KAI provides various menus for ordering train tickets starting from intercity train tickets, local train tickets, LRT Jabodebek train tickets, KCI train tickets, Airport train tickets and Fast Train tickets, all of which can be accessed in one application.
 
The Connecting Train menu in the Access by KAI application is useful for users who want to schedule connecting trains. The system in the application will find a combination of connecting train schedules as desired
 
MANAGE TICKET BOOKING
Users of the Access by KAI application can manage previously purchased train tickets. Passengers can add their tickets to the Access by KAI application purchased on external channels via the Check & Add Ticket menu. If you have added the ticket, you can change the schedule, cancel the ticket, transfer the ticket or print the e-boarding pass. With this feature in the Access by KAI application, passengers no longer need to bother going to the station.
 
LOYALTY PROGRAM
Railpoin is PT Kereta Api Indonesia's loyalty reward program as a form of our gratitude to our loyal customers. Railpoints will be obtained from every purchase of a train ticket, and can be exchanged back for a train ticket or exchanged at a favorite merchant. Be a premium member and enjoy the benefits!
 
ENTERTAINMENT & LIFESTYLE
Entertainment is a form of activity or method designed to provide entertainment or pleasure to people. Like watching movies, listening to music, playing games and much more.
Entertainment and lifestyle are closely related because entertainment can be part of a person's lifestyle.
The KAI Access application provides several features to support these activities such as:
 
 
Trip planner is a feature to assist users in planning their trips. As well as providing information and also organizing trips. With the help of a trip planner, users can easily plan trips in a more organized manner, get relevant information and save time.
 
PPOB is an online payment system that allows users to make payment transactions electronically in a faster and more efficient way. The PPOB feature is already available at Access by KAI with products being sold such as credit purchases, data packages and electricity tokens.
 
Railfood is a food and beverage ordering service that is integrated with the Access by KAI Application to make it easier for customers to order food and drinks before or when customers travel by train.
The food/drink menu served is a selection of typical train culinary delights and regional specialties.
 
EoB and Premium Entertainment are additional entertainment features for watching movies streaming in the Access by KAI application without internet quota which can be accessed while traveling using the train's WIFI network.
Premium Entertainment is an additional paid entertainment feature for watching movies in streaming which can be accessed anywhere and anytime.
 
INTERMODA INTEGRATION
Access by KAI offers convenience in traveling by train and offers integration with other modes of transportation such as taxis and buses. So that users can plan their trips by train as well as order other modes of transportation
 
Download the ACCESS by KAI application right now, to be able to access the convenience of traveling by train.
 
Website: https://kai.id
Customer Service: 021-121, email: [e-mail]
Follow us on twitter @keretaapikita & @ kai121
Find us on Facebook https://www.facebook.com/keretaapikita
Follow us on Instagram http://instagram.com/keretaapikita
Watch us on Youtube http://youtube.com/keretaapikita

Ratings and reviews

- Can't you check the payment method after selecting some ticket? I mean, there are Qris and other options but I got stuck before I went there? Surprisingly it's showing up only after I top up to the apps. What's wrong with the payment button? - The information text, why use orange text with the same color in low contrast as the background? It's less visible than the rest of the topup view for new user - Timer for the reservation were gone when I scrolled the payment page - ect

this application frequently error, everytime I try to continue my reservation, there's always a pop up message saying "pemesanan anda kadaluwarsa", this is crazy, my reservation is still less than 1-2 second to complete. I un-installed and then reinstalled it again, no changes. Very bad experiences .

Overall its okay (compared to horrible 2022-24 version), need more improvements to make it easier to use by not adding heavy animations or etc. Better to focus in train booking only, consider to erase useless tools such as Hotel Booking, Trip Planner because they can't even work

What’s new

More Flexible, More Comfortable Travel!
Access by KAI now comes with a new feature that makes the train experience more practical! You can redeem Flexy Points directly on the app to get discounted ticket prices, without any hassle. In addition, there will be ticket booking and payment adjustments to make it more flexible!
Let's update now and enjoy the new convenience with Access by KAI!