206K reviews
Content rating
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About this app

The Access by KAI application is the official application from PT Kereta Api Indonesia (Persero) which makes it easy for users to access various kinds of services related to train travel in Indonesia.
Access by KAI provides various menus for ordering train tickets starting from intercity train tickets, local train tickets, LRT Jabodebek train tickets, KCI train tickets, Airport train tickets and Fast Train tickets, all of which can be accessed in one application.
The Connecting Train menu in the Access by KAI application is useful for users who want to schedule connecting trains. The system in the application will find a combination of connecting train schedules as desired
Users of the Access by KAI application can manage previously purchased train tickets. Passengers can add their tickets to the Access by KAI application purchased on external channels via the Check & Add Ticket menu. If you have added the ticket, you can change the schedule, cancel the ticket, transfer the ticket or print the e-boarding pass. With this feature in the Access by KAI application, passengers no longer need to bother going to the station.
Railpoin is PT Kereta Api Indonesia's loyalty reward program as a form of our gratitude to our loyal customers. Railpoints will be obtained from every purchase of a train ticket, and can be exchanged back for a train ticket or exchanged at a favorite merchant. Be a premium member and enjoy the benefits!
Entertainment is a form of activity or method designed to provide entertainment or pleasure to people. Like watching movies, listening to music, playing games and much more.
Entertainment and lifestyle are closely related because entertainment can be part of a person's lifestyle.
The KAI Access application provides several features to support these activities such as:
Trip planner is a feature to assist users in planning their trips. As well as providing information and also organizing trips. With the help of a trip planner, users can easily plan trips in a more organized manner, get relevant information and save time.
PPOB is an online payment system that allows users to make payment transactions electronically in a faster and more efficient way. The PPOB feature is already available at Access by KAI with products being sold such as credit purchases, data packages and electricity tokens.
Railfood is a food and beverage ordering service that is integrated with the Access by KAI Application to make it easier for customers to order food and drinks before or when customers travel by train.
The food/drink menu served is a selection of typical train culinary delights and regional specialties.
EoB and Premium Entertainment are additional entertainment features for watching movies streaming in the Access by KAI application without internet quota which can be accessed while traveling using the train's WIFI network.
Premium Entertainment is an additional paid entertainment feature for watching movies in streaming which can be accessed anywhere and anytime.
Access by KAI offers convenience in traveling by train and offers integration with other modes of transportation such as taxis and buses. So that users can plan their trips by train as well as order other modes of transportation
Download the ACCESS by KAI application right now, to be able to access the convenience of traveling by train.
Website: https://kai.id
Customer Service: 021-121, email: cs@kai.id
Follow us on twitter @keretaapikita & @ kai121
Find us on Facebook https://www.facebook.com/keretaapikita
Follow us on Instagram http://instagram.com/keretaapikita
Watch us on Youtube http://youtube.com/keretaapikita
Updated on
Mar 19, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Photos and videos and 2 others
This app may collect these data types
Personal info and Financial info
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

203K reviews
Ivan N Falah
March 1, 2024
I've been using KAI Access for such a long time and for the first time I'm very disappointed with this newer version of the app. VERY AWFUL PERFORMANCE. There are many bugs and errors. Start from train schedule doesn't appear, can't process the next step, payment doesn't appear, etc. It took me more than 5 attempts to finally be able to book a ticket! What a horrible experience and not to forget with unpleasant interface. I'm not gonna change the rating if the app is not fixed yet.
142 people found this review helpful
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ramadhan alfarisi
February 21, 2024
Bad performance, i had checked my internet speed in some apps and it run well and fast. but not in this app. bad user experience, when i close the ticket payment to pay it later. After i back to the ticket menu to pay my ticket, there's no payment feature there, how can i pay it with E-wallet, even the payment feature wasn't available for users. The developers really need to improve the code structure, algorithm, and data structure to fix the app performance and REDESIGN THIS SUCK UX
92 people found this review helpful
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February 21, 2024
Access by KAI definitely has been improved its performance since update in Dec, 2023. Now, it has quicker and smoother animation and loading time. Looks like they hire better progammer and rent a decent server. But it still lacks variety of payment methods like it used to, I mean 1 credit/debit card and 1 e-wallet is not really a choice. Where is pletora of payment methods that we've seen before? The UI/UX is a lot better than before although the ticket filter is still bad.
17 people found this review helpful
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What's new

Marhaban Ya Ramadan!🌙✨
Let's welcome Ramadan joyfully with KAI. May Allah grant happiness, peace, and blessings in this holy month.

What's New? We've introduced a Ramadan theme full of blessings to accompany your journey, along with adjustments to some features such as Premium Entertainment and LRT Jabodebek.

Let's update your app now and celebrate the warmth of Ramadan together with Access! #AlwaysAPath #RamadanWithKAI 🚂💨