KAI Access: Train Booking App

3.4
164K reviews
10M+
Downloads
Content rating
Everyone
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About this app

KAI Access, PT Kereta Api Indonesia (Persero) Official mobile application for Android. KAI ACCESS has features that other applications do not have. KAI ACCESS #foreasyaccess

Find convenience that is only available in this application. KAI ACCESS is the only official application issued by PT Kereta Api Indonesia (Persero). This application is not only for ticket sales but several features have been added for convenience and service to customers of PT Kereta Api Indonesia (Persero) KAI ACCESS provides new features in accordance with the needs desired by the customer as follows:

TICKET CANCELLATION
Customers don't need to queue and come to the ticket counter just to cancel the ticket. Time will not be wasted. Everything can be done anywhere and anytime. Refund is immediately transferred to the registered customer account 30 days after the cancel process is carried out. This feature can be used by the customer even though the purchase is made at an official PT KAI / external channel agent, provided that the customer must have a registered KAI ACCESS account.

RESCHEDULE TICKET
Customers do not need to be confused anymore with sudden trip planning so they have to change the travel schedule. With this application, everything can be done. You don't have to go to ticket counter looking for a replacement ticket schedule, etc. Simply by clicking on the e-ticket on "My Trip" menu then select the reschedule button and follow the next steps. This feature can be used by the customer even though the purchase is made at an official PT KAI / external channel agent, provided that the customer must have a registered KAI ACCESS account.

PURCHASING LOCAL TRAIN TICKET
Customers no longer need to queue at the ticket counter, local train ticket purchasing can be done 3 hours before the train departure. Purchases can be made at any time and anywhere. This feature can only be used for KAI ACCESS application users.

RESERVATION INTERCITY TRAIN TICKET 1 HOUR BEFORE DEPARTURE
This feature is provided to answer customer needs, where trips are sometimes made suddenly. Customers no longer need to panic to queue at the counter just to buy go-show tickets. Purchases can be made on the way to the station. This feature can only be used for KAI ACCESS application users.

E-BOARDING PASS
This feature will appear 2 hours before train departure. Customers no longer need to queue just to print a boarding pass on the CIC machine (check in counter). Simply show the e-boarding pass on your mobile to the boarding officer. This feature can only be used for KAI ACCESS application users.

Download the KAI ACCESS application now, to be able to access the convenience of travel using the train.

Website: https://kai.id
Customer Care: 021-121, emai: cs@kai.id
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Updated on
Jul 7, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location
This app may collect these data types
Personal info and Financial info
Data is encrypted in transit
Data can’t be deleted
3.4
164K reviews
M Thoyeb Romadhon
July 18, 2022
I can't complete an order because of slow response and crash on every single click. It keeps me running out of time. I have better experience with the old one. Developer need to do some checks and updates.
2 people found this review helpful
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Rizki Hari K.
June 28, 2022
After I updated to the latest version, the app is laggy and crashed since I choose the train schedule and every time I want to choose the seat number. My session is even timeout before I do the payment. Please fix all the bugs, immediately. Banyak juga yang komplain serupa
5 people found this review helpful
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Wisnu Wardhana
July 1, 2022
For last update, I think it same as before. So slow, can't finish ticket order. Always crash and than expired order cause time out waiting slow and crash app. But after update, can choose reduction program for elderly. Last update make it worst
5 people found this review helpful
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What's new

Come on, update your KAI Access.
Because now payments can use KAIPay QRIS method,
not only for payment of train tickets, but can be used for payment at all merchants
The payment is also easy for you just to scan the barcode, the more payment options in your KAI Access

Stay tuned for our other latest features. KAI Access #SelaluAdaJalan