210K reviews
Content rating
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About this app

The Access by KAI application is the official application from PT Kereta Api Indonesia (Persero) which makes it easy for users to access various kinds of services related to train travel in Indonesia.
Access by KAI provides various menus for ordering train tickets starting from intercity train tickets, local train tickets, LRT Jabodebek train tickets, KCI train tickets, Airport train tickets and Fast Train tickets, all of which can be accessed in one application.
The Connecting Train menu in the Access by KAI application is useful for users who want to schedule connecting trains. The system in the application will find a combination of connecting train schedules as desired
Users of the Access by KAI application can manage previously purchased train tickets. Passengers can add their tickets to the Access by KAI application purchased on external channels via the Check & Add Ticket menu. If you have added the ticket, you can change the schedule, cancel the ticket, transfer the ticket or print the e-boarding pass. With this feature in the Access by KAI application, passengers no longer need to bother going to the station.
Railpoin is PT Kereta Api Indonesia's loyalty reward program as a form of our gratitude to our loyal customers. Railpoints will be obtained from every purchase of a train ticket, and can be exchanged back for a train ticket or exchanged at a favorite merchant. Be a premium member and enjoy the benefits!
Entertainment is a form of activity or method designed to provide entertainment or pleasure to people. Like watching movies, listening to music, playing games and much more.
Entertainment and lifestyle are closely related because entertainment can be part of a person's lifestyle.
The KAI Access application provides several features to support these activities such as:
Trip planner is a feature to assist users in planning their trips. As well as providing information and also organizing trips. With the help of a trip planner, users can easily plan trips in a more organized manner, get relevant information and save time.
PPOB is an online payment system that allows users to make payment transactions electronically in a faster and more efficient way. The PPOB feature is already available at Access by KAI with products being sold such as credit purchases, data packages and electricity tokens.
Railfood is a food and beverage ordering service that is integrated with the Access by KAI Application to make it easier for customers to order food and drinks before or when customers travel by train.
The food/drink menu served is a selection of typical train culinary delights and regional specialties.
EoB and Premium Entertainment are additional entertainment features for watching movies streaming in the Access by KAI application without internet quota which can be accessed while traveling using the train's WIFI network.
Premium Entertainment is an additional paid entertainment feature for watching movies in streaming which can be accessed anywhere and anytime.
Access by KAI offers convenience in traveling by train and offers integration with other modes of transportation such as taxis and buses. So that users can plan their trips by train as well as order other modes of transportation
Download the ACCESS by KAI application right now, to be able to access the convenience of traveling by train.
Website: https://kai.id
Customer Service: 021-121, email: cs@kai.id
Follow us on twitter @keretaapikita & @ kai121
Find us on Facebook https://www.facebook.com/keretaapikita
Follow us on Instagram http://instagram.com/keretaapikita
Watch us on Youtube http://youtube.com/keretaapikita
Updated on
May 27, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Photos and videos and 2 others
This app may collect these data types
Personal info and Financial info
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

207K reviews
amanRh Rahman (rchmnnnr)
May 28, 2024
Okay the app performance is moderate at best. Sure it really help various need for booking train ticket etc. But, the constant update seems like didn't bring anything impressive to the overall app performance. And the developer team really need to support older android version and it's stability. They are many elders people who still used old android phone (believe me, buying newer phone is not on their priority) and the app performance is so bad at those phone.
18 people found this review helpful
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Nico Gufron
June 14, 2024
Install this out of necessity for cancelling and checking ticket plans. UI/UX looks good but not consistent, 'verifikasi' button seems to be flying out of input box. Logging in and out keeps sending message 'Failed to request'.
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Jeffrey Irawan
May 21, 2024
This app is the worst. I've had added some balance to this account in this app and it took ages to confirm. So technically the amount money you've been adding to ur balance is not immediately saved or read on the system. Big no for you who always such in a rush! And days ago I bought a ticket (commuter line) ticket on this app at 10.30 pm and it appeared on sistem that said ticket valid until 3 am the next day. I have to go at 5 am that day and of course I have to buy ANOTHER ticket again.
2 people found this review helpful
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What's new

Aji, back to work after a long vacation.
👨🏻‍💼 Boss: Ji, where’ve you been? Haven’t seen you in ages!
👨‍💻 Aji: Haha, I was on a bit of a break, Boss 😅
👨🏻‍💼 Boss: How’s the work coming along then?
👨‍💻 Aji: All good, Boss. Here’s the progress ready for an update:

- Fixing seat selection for local trains
- Improve login-free access
- Fixing E-wallet payment system
- Fixing bus reservations
- Enhancing live location service

👨🏻‍💼 Boss: Good. Keep it up 👍