They take your money, then lock your account so you can't use it. EVERY TIME. Then you sit on hold for hours to talk to someone in India. I'm on hold with the FTC to file a formal complaint right now. It's more of a scam than anything else at this point. 2 of the 3 times in a row that they suspended my account, I was at the checkout at Lowe's with several hundred dollars wortg of job materials. This last time, they told me they couldn't do anything after business hours. It's complete garbage. UPDATE: FTC complaint is filed. Allegedly, getting a suspension lifted has to go through their compliance department, which doesn't keep hours in-line with the stores; so if, like me, you try to check out after 6pm eastern time, you're out of luck, and the poor employees have to put back $1800+ worth of electrical supplies. The Lowe's store personnel have been amazing. The people that run this program are basically getting paid to waste your time. At this point, the money I've saved has been more than negated by the losses in time it's taken me to keep getting my account unlocked. If you want a 'free' program that will cost your small business money in the long run, then this is for you. If you want to save money in the long run, you're better off paying full price. UPDATE #2 I received a call from Omid at Karmic Labs. He wasn't a foreigner and easily understandable. They're working on the problem, and he gave me some numbers to call for immidiate resolution should it happen again, including his direct line. He was polite, professional, and extremely knowledgeable. His concern for the issues I've had seem genuine. He was able to annotate my account to be 'immidiately unsuspended' should this happen again. Based on his action, I'm bumping my rating up from 1 star to 2. As things improve, I'll continue to update my rating.
When you call support you have to talk to some Indian person they don't know what you're talking about and then they just write it down and call somebody else they don't know what they're talking about it all boils down to is about 10 calls and I still don't have nothing done. And then they want you to send statements with your account numbers on it so I guess they can hack into all of that this is nothing but a big hack job failure
Junk ever time I add money it locks up my account? 3 times now
Price is Right and I like this store
Small improvements and bug fixes