
Paul Sangolo
- Flag inappropriate
- Show review history
The new updated app is completely a nuisance,scam and very annoying. Since I updated has not been able to send money anywhere including on my own Mpesa number. The OTP is send but the keying in space doesn't respond, it's inactive even tapping can't respond yet the OTP doesn't auto fill. It expires yet transaction not complete. it's just disgusting.
6 people found this review helpful

Francis Karera
- Flag inappropriate
- Show review history
Terrible app that gets worse with each update. After the last update each time I open it, it goes to the get started page like I'm a new user. It requires Otp for each & every transaction, has the occasional app stopped working error. Not sure how KCB is paying money for this.
2 people found this review helpful

Manani James
Why 4 stars? ✔️ Convenience – Easy access to banking services like transfers, bill payments, and balance checks ✔️ Wide functionality – Supports loans (like KCB M-Pesa), statements, and account management ✔️ Integration – Works well with mobile money services in Kenya ✔️ Security features – PIN and biometric authentication Why not 5 stars? ❌ Occasional app crashes or slow loading ❌ User interface can feel a bit cluttered or outdated ❌ Sometimes login or transaction delays during peak hours
1 person found this review helpful