LATAM Airlines
4.7star
139K reviews
5M+
Downloads
Everyone
info
About this app
Enjoy a simpler, faster and more personalized experience.
. New Smart Home with all the information about your next trip
· New Notification Center: you decide how you want us to contact you.
· New LATAM Wallet for faster refunds.
· Improve seats and buy more baggage for your flights.
· Create your account and enjoy the benefits of a LATAM Pass member.
This is just the beginning. Get to know her and be part of the next updates of this new app.
. New Smart Home with all the information about your next trip
· New Notification Center: you decide how you want us to contact you.
· New LATAM Wallet for faster refunds.
· Improve seats and buy more baggage for your flights.
· Create your account and enjoy the benefits of a LATAM Pass member.
This is just the beginning. Get to know her and be part of the next updates of this new app.
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Ratings and reviews
4.7
138K reviews
Alexsandro DeAquino DaSilva
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January 9, 2023
Don't waste your time using this app or LATAM Pass. Their LATAM Pass never works, then you call the customer service and nobody knows why you get errors in the app, neither they can direct to the right place. They say the only way to use the coupons is by using the app. Not even at LATAM at the airport (either Boston or São Paulo) they are able to help with this. I met someone else with the same exact issues. Very disappointed with their customer service! 😡😤
12 people found this review helpful
LATAM Airlines Group
January 9, 2023
Hello Alexsandro, we are sorry for the inconveniences you have mentioned. We would appreciate it if you contact us at mobileappadm@latam.com so we can ask you for more information. We want to continue improving our App and your comments will be of great help to us. Thank you!
Andy Clements
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January 17, 2023
The app is very close to great, but there are a few things that drive me nuts. The wait time between screens is very long or it takes a long time to bring up the app. It forces you to go to their website sometimes, requiring you to log in multiple times. Attempts to pay for seat upgrades fail (I have tried multiple times, but haven't succeeded yet). The design and layout are good and they do a very good job with the multilingual technology. It is 90% of the way there.
Marc's on the Glass
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September 16, 2022
Does not work (intentionally). LATAM charges less for checked luggage if you purchase before check-in. But that function never works on the app, and many times there are errors on the website. It is not a mystery. This is intentional so they can charge you more at the check-in desk. This has been a problem for the past 4 years that I have flown with LATAM. I try to fly with a different airline any chance that I get.
18 people found this review helpful
LATAM Airlines Group
September 20, 2022
Hi Marc, we are sorry for the inconvenience you have mentioned. We would appreciate it if you contact us at mobileappadm@latam.com so we can ask you for more information. We want to continue improving our App and your comments will be of great help to us. Thank you!
What's new
What's new:
- We added the option ""Same day flight change"" so that you can advance or postpone your departure time. You will find it 24 hours before your flight in the Manage trip section. This option will be available only for some flights.
- As usual, we added bug fixes and improvements for speed and stability.
- We added the option ""Same day flight change"" so that you can advance or postpone your departure time. You will find it 24 hours before your flight in the Manage trip section. This option will be available only for some flights.
- As usual, we added bug fixes and improvements for speed and stability.
