Alexsandro DeAquino DaSilva
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Don't waste your time using this app or LATAM Pass. Their LATAM Pass never works, then you call the customer service and nobody knows why you get errors in the app, neither they can direct to the right place. They say the only way to use the coupons is by using the app. Not even at LATAM at the airport (either Boston or São Paulo) they are able to help with this. I met someone else with the same exact issues. Very disappointed with their customer service! 😡😤
28 people found this review helpful
LATAM Airlines Group
January 9, 2023
Hello Alexsandro, we are sorry for the inconveniences you have mentioned. We would appreciate it if you contact us at mobileappadm@latam.com so we can ask you for more information. We want to continue improving our App and your comments will be of great help to us. Thank you!
Marc's on the Glass
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Does not work (intentionally). LATAM charges less for checked luggage if you purchase before check-in. But that function never works on the app, and many times there are errors on the website. It is not a mystery. This is intentional so they can charge you more at the check-in desk. This has been a problem for the past 4 years that I have flown with LATAM. I try to fly with a different airline any chance that I get.
27 people found this review helpful
LATAM Airlines Group
September 20, 2022
Hi Marc, we are sorry for the inconvenience you have mentioned. We would appreciate it if you contact us at mobileappadm@latam.com so we can ask you for more information. We want to continue improving our App and your comments will be of great help to us. Thank you!
Diana Romy
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Nothing works: app or Latam. You can't change your own info, you need to contact CS who can't do anything, good luck! It takes 30 days to change a passport number! Add a seat? Doesn't work, retry later, access your miles doesn't work, call CS, when you do : this can't be done on the app nor on mobile web, what's the point of the app? Also, they will change your flight anytime they like add up to 8h with no compensation, mislead on baggage allowance... Appalling! 0 ⭐ don't waste money here.
4 people found this review helpful