4.3
595K reviews
50M+
Downloads
Content rating
Everyone
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About this app

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.

■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Experience ThinQ UP appliances that evolve with you.
 - Customize the start and end melodies for different home appliances.
 - Download new cycles for your washing machine, dryer, styler, and dishwasher.
■ Discover new ways to use your home appliances.
 - Check out special laundry care techniques in the Discover tab.
■ Create smart routines to match your needs.
 - Automatically turn on the lights and air purifier when it’s time to wake up.
 - When you’re on vacation, automatically turn off products to save energy.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Ask our AI-powered chatbot about ThinQ home appliances 24/7.
 - Our chatbot provides answers tailored to your product’s situation and condition.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.

※ Services and features may vary depending on your product model and your country or region of residence.

The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app.
We do not collect or use your information except for the minimum information necessary to operate your smartphone.

* Access Permissions

To provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.

[Optional Access Permissions]
• Calls
- To contact the LG Service Center

• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.

• Nearby devices
- To find and connect to nearby Bluetooth devices when adding a product to the app.

• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To add products recognized by QR codes.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To use the AI oven Cooking Record feature.

• Files and media
- To attach and set my profile picture in Photos.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Microphone
- To check product status via Smart Diagnosis

• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.
Updated on
Jun 9, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.3
585K reviews
Donovan Heinrichs
May 16, 2024
When it works, it's a great app with multiple features to help you use your tv quickly without having to use the slow remote that comes with the tv. This app almost never works. Almost every single time I use it, it thinks my tv is off when it is clearly on. I try disconnecting and reconnecting, but it won't even recognize my tv anymore. If they can fix this problem, I'd rate the app five stars, but as is, the app is completely useless 95% of the time.
32 people found this review helpful
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LG Electronics, Inc.
May 17, 2024
Please delete and reinstall the ThinQ application. If this does not resolve the issue, please send a message via 1:1 Support with a copy of your review, your phone’s model number, OS version, and the ThinQ application version. ^LG
Antonin Vrabec
May 23, 2024
Just like most apps nowadays, inaccurate and useless. Indoor temperature 66 degrees?? Unless I open the app, then the indoor temp will adjust. Showing temp this low will pause the unit and the room will get unbearably hot. So do I need to keep the app open all the time?? Energy saving mode is completely useless in this case. When in cool mode the unit will never stop. Where is the basic and simplicity of the app?? With every update more features are added, why not fix the basic first.
9 people found this review helpful
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LG Electronics, Inc.
May 23, 2024
We really appreciate your feedback. We will consider it and improve our app in the new version. If you have questions or other suggestions please contact us via 1:1 Support within the app. ^LG
William Shreckengost
May 20, 2024
It'd be one star, but it still tells me if the air conditioner is on, even if I can't actually turn it on from the app. This might not have even made it to a review, but you haven't localized the buttons for the error windows (there's two and I can guess even if I can't read Korean,) and your 1:1 support just yields "no response from server." I rarely saw that air conditioner as a "smart device," but this just completely kills it as such. I'm back to using the remote that came with it.
4 people found this review helpful
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LG Electronics, Inc.
May 20, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us via 1:1 support feature within the app or at thinq@lge.com. Thank you. ^LG

What's new

Dark mode is now available for the ThinQ app.