Lime - #RideGreen

Neutron Holdings, Inc.

About this app

You have places to be and people to see. Get there easily and on time with an emissions-free Lime e-bike or e-scooter!

START YOUR RIDE IN 3 STEPS
Step 1
Download the app, create an account and accept our terms and conditions https://www.li.me/user-agreement
Privacy Notice
https://www.li.me/legal/privacy-policy/

Step 2
Find a nearby Lime vehicle on the map (vehicle availability depends on your city and supply)

Step 3
Unlock your vehicle by scanning the QR code, entering the plate number, or by tapping a button on the app.
RIDE RESPONSIBLY
A safe community starts with riding responsibly. It’s important to remember the rules of the road before every ride. You should always:

- Ride in bike lanes, never on sidewalks
- Wear a helmet when you ride
- Park clear of walkways, driveways and access ramps
- Visit https://safety.li.me/ to learn more

#RIDEGREEN
Lime is on a mission to build a future where transportation is shared, affordable and carbon-free.


You can read more about Lime’s products and services, including how we calculate our prices in our terms and conditions https://www.li.me/user-agreement.

Ratings and reviews

The whole concept is great. The rates are expensive and customer service is awful or mediocre at best. when there have been issues I've had rides "not charged" but having purchased a pack, I receive no refund, and no minutes returned , which is just dodgy. being able to use lock and leave the bikes is convenient though. if they get more compatible rates and improve customer service I would highly recommend Lime. that is a pretty big if though.

I would recommend with some caveats. Here in Sydney at least, so far, there is less of the vandalism of these bikes than there was of the Ofo and other sharebikes (which have fled the city). The electric boost is great, esp for me since i don't really bike for exercise, i just want to get quickly from place to place. The cost is fine, but the app is buggy - fix it please! When i open the app, every time, it doesn't show any bikes anywhere, i have to refresh the map and THEN they show up. The accuracy doesn't seem to be great either - it will often show bikes in a location but they're not there. I wish you could reserve a bike for 5 minutes so that someone couldn't beat you to it in that short time, but you can't. The biggest issue for me though is that several times when i've finished a ride and physically locked the bike, i will get the little sounds indicating it's locked, but the app will still keep charging me like i'm still riding. I got a refund one time by emailing support, but the other occasions the amount of $ has been smallish so i don't bother, but it's annoying to have to stand there for a few minutes being overcharged. Overall, reasonably happy.

If you ever think wanting to give this a try, don't even bother. Upon scanning the barcode, this app started counting up my use. But the bike has not even gotten unlocked. No number to call. I was stranded there with absolutely no help. I left the bike intact afterwards. An hour later I got an automated email advising that I've been charged $22.20. What a "fantastic" first impression. The charge was eventually refunded. Obviously focussing on profit before customer. Stay away from this company.

What's new

We regularly update the app to make your rider experience even better.

Love the app? Rate us! Your feedback keeps us running :-)

Question or suggestions? Tap Help in the Lime app!