
Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
33 people found this review helpful
Neutron Holdings, Inc.
October 3, 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Andre Ellison
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Unfortunately while it's super convenient, it's also very buggy sometimes to the point where it takes a frustratingly long time to end rides. I definitely waste time and money just to save time by riding lime. Need to fix the buggy app. It's just so bad lately because previously it has been good. Something changed. Maybe lime is using cheaper servers or having layoffs losing talent who knows.
53 people found this review helpful
Neutron Holdings, Inc.
November 2, 2024
In order to best assist you, we’ll need the help of our support team. Can you please email support@li.me so we can look into this for you?

Mike
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updating in 2025 to reiterate 1 star Map doesn't show "No parking" areas Trying to use it in London, lots of boroughs now have areas where you can't park the bikes but the app often doesn't show this on the map, so you only find out you can't park there when you get to your destination. It then doesn't show on the map where the "no parking" zones are so you have to keep riding and stopping to try and park until you finally end up in the right area. Makes usability a right pain
15 people found this review helpful
Neutron Holdings, Inc.
April 15, 2025
Thanks for the feedback Mike! Each city defines areas in which Lime vehicles cannot be operated or parked. We understand that this can be frustrating and designed the map in the app to show all relevant areas to ensure they are respected. Error messages from the app are also meant to guide users navigate areas requirements. Thanks! Lime 💚 🛴 🚲