I should call them thuggs, I paid for a mattress move from Macy's and the movers tore the side of the mattress and top of the surface. I have contacted lugg which tells me to repair the mattress with my money, and they will reimburse me, fu lugg. No one repairs mattress. horrible movers.
They don't treat their workers with respect they have a ton of lawsuits because they are trying to get away with taxes by classifying employees as independent contractors... They play kid games with workers and try to force them to do overtime them penalize them for rights that contractors have
Why on earth they charged me for $79 recurring charge and I have never been notified about it.
Very quick. Great service
Completely unreliable service. Scheduled a dump run for 12-1pm pickup. Lugg let's us know at 2:30 our drivers are having car trouble. They send 2 new guys out saying they'll be there in 30 min. An hour later, at 3:30, our new drivers get here and promptly refuse pickup because in the time it would take to load the van and get to the dump, the dump would be closed. One of the drivers tells me that he's previously been asked by the company to hold items overnight, even going so far as to dump things in random dumpsters when he couldn't make it to the dump. When my wife reached out to Lugg support she was told that the pickup team been informed that they had plenty of time to get to the SF dump before it closed. This was 40 minutes before the dump closed and the drivers would have had to load the truck and get from North Oakland to the other side of SF, which is essentially impossible in that amount of time. I asked the driver if they'd help me move stuff downstairs so I could at least have someone else pick it up from the side of the house but was told it's have to all be done by someone else. Lugg failed in every possible way it could have. I will actively be discouraging people from using the service from now on.
Setup and arranging the help with it store pickup was super easy. Took minutes to go from installation to fully scheduled, and then I just had to wait for them to arrive with my stuff. Being able to do it all in the app made everything hassle-free.
We've made small tweaks to keep you Luggin' at 100%
Relocate with a Download | Choose | Submit and RELAX ! Ashoka Movers & Packers ®
A new house mover game with big truck & interesting levels of city construction