
Rozy Penaloza
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I had a disappointing experience. I wanted to rent a bike on a "pay as you go" pass. I was charged a $50 fee 3X when trying to buy a pass despite repeatedly being told there was an error purchasing the pass and not being able to unlock a bike. I was given no context to what the error was or how to fix it, despite my card being charged $150. Customer experience contact is very hard to find. there is no one to reach by chat, not one of the FAQ has information on errors or troubleshooting.
17 people found this review helpful

Daire Coleman
the bike share service is good, but it could be great. I hope they continue to expand and improve the service. the app functions better than comparable bike sharing apps I've used in the past. I like the statistics. I think more pricing options would be preferable. main issue with service is availability.I am aware BST redistribute bikes, I hope they continue to improve this service. 'this bike is unavailable ' messages would be psychologically easier to take if a reason was provided.
1 person found this review helpful

Sarah Masri
By far the worst version of this app yet. They took away the function where you can type in the code to the dock so you can release the bike that way. If the sticker is damaged, which it very frequently is, you can't take the bike out. It's unusable most times. I will not be renewing my subscription this year and if you're on the fence about it, don't waste your money on the membership.
4 people found this review helpful