
MB
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After several phone calls and emails, the company continues to refuse to redistribute bikes from full docks. I've counted 8 docks in a 2 km radius that were entirely full. Furthermore, due to usage issues, these remain full essentially 24/7.
6 people found this review helpful

Saman Alavifard
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When a credit card doesn’t work, the message simply says “Something went wrong” — it doesn’t indicate that there’s a problem with the card. It’s also difficult to unlock the bike, and the meaning of the lights on the side isn’t clearly explained on the terminal or in the app. ---

Rozy Penaloza
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I had a disappointing experience. I wanted to rent a bike on a "pay as you go" pass. I was charged a $50 fee 3X when trying to buy a pass despite repeatedly being told there was an error purchasing the pass and not being able to unlock a bike. I was given no context to what the error was or how to fix it, despite my card being charged $150. Customer experience contact is very hard to find. there is no one to reach by chat, not one of the FAQ has information on errors or troubleshooting.
17 people found this review helpful