
MB
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After several phone calls and emails, the company continues to refuse to redistribute bikes from full docks. I've counted 8 docks in a 2 km radius that were entirely full. Furthermore, due to usage issues, these remain full essentially 24/7.
6 people found this review helpful

Rozy Penaloza
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I had a disappointing experience. I wanted to rent a bike on a "pay as you go" pass. I was charged a $50 fee 3X when trying to buy a pass despite repeatedly being told there was an error purchasing the pass and not being able to unlock a bike. I was given no context to what the error was or how to fix it, despite my card being charged $150. Customer experience contact is very hard to find. there is no one to reach by chat, not one of the FAQ has information on errors or troubleshooting.
17 people found this review helpful

Kevin Graham
Got rid of the option to use a 5 digit code to unlock bikes. So if the bike is unavailable from scanning the QR code or using the code on the side (and for some reason, still is counted on the app), you're stuck. Especially bad when you're limited on options because you're in an area where they do a terrible job of keeping bikes available. Love the service in theory, but it needs work.
7 people found this review helpful