
Bobby Glover
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this app is useless!!! it just don't work I've tried many times to get a return email with my information on it that is supposed to send me I waited three or four days I push send me an email at 9:10 times and I haven't gotten that one email yet don't even waste your time download this app it's a fake

Jari Salmela
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after newest update, all works fine once again and possible to login.
The Master Lock Company
December 3, 2025
Thanks for the feedback! The issue you reported is fixed in the latest version, 2.40.0.1. Please update the app to resolve it.

Garry Elsasser
Terrible app no customer support. Have to re sign in randomly, and then doesn't recognize password or organization. When you email for password reset no response. Even after multiple requests and then error with system retry later. Ugh!! As well when it does work you have to try to unlock the Bluetooth lock multiple times before it actually unlocks. Not worth the price shop around there has to be something better elsewhere.
5 people found this review helpful