![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
This is a horribly unreliable app. You would think that a company like Master Lock would have their act together, but they definitely cut corners and costs to provide a substandard product. It might go over well in third World countries, but lacks reliability where and when it counts the most.
23 people found this review helpful
The Master Lock Company
February 21, 2020
We apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at vaultenterprise@mlock.com? We'll get you up and running.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUYu2kYQVLZrOSfEHRIeQhywxVo79U1v9OWN5AB2YtesHkoXN2b=s32)
Katie Neil
So far so good! We needed a way to log who was taking the keys for our shop truck. The ability to assign individual users access ensures we get a time stamp and name associated with the keys every single time. Next step is using this on an interior door for the same level of accountability on items available to our staff.
5 people found this review helpful
The Master Lock Company
October 24, 2023
We are happy to hear that. We have a number of companies that use Master Lock Vault Enterprise to track usage of shared goods, such as car keys and even ladders. Makes things a lot easier when you know who took it last!
![](https://play-lh.googleusercontent.com/a/ACg8ocK1on09kv5AAdQieDzjTgw5zLrUn-tXsm5rbjgSX7C7m6eVgw=s32-mo)
samouil kesserwani
This is the best thing that happened to me during covid. I am so grateful to have this in my business, it has made my life a lot less stressful. I can send someone a code and not worry about changing the lock combo, like my old key holder, and I have total control. Great product, I love it. Sam
3 people found this review helpful
The Master Lock Company
February 6, 2023
Thank you Sam. We are so glad to hear our product helped you!