
Vishnu Mohanan
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I'm experiencing a frustrating issue while trying to open a new account. When the OTP is sent to my email, if I minimize the app to check my email, the application restarts from the OTP page upon reopening. This forces me to request a new OTP, causing unnecessary delays. It would be beneficial if the app allowed users to navigate away and return without losing progress. I hope the development team addresses this issue to improve the overall user experience. The app is not display compatible.
12 people found this review helpful
Al Maryah Community Bank
July 11, 2025
We regret about the inconvenience caused. Please send us an email with you concern and contact details at Complaint@mbankuae.com under the reference number “AMCB-25-07-058” and you will be contacted by one of our representatives for further assistance. Contact our 24/7 support team at 600571111 (or internationally at +97124122214) for assistance.

Anu Anu
very good and easy access but one thing you need to have work on it it's your calling whenever I call your operaters it's take more than 10 mints to connect the operator and after finishing call my issue still not fixed so now I decided to visit your branch but when I see branch timing it's too short 2pm closed.
1 person found this review helpful
Al Maryah Community Bank
July 18, 2025
Thank you for your feedback and sorry for the delay. Our team is available 24/7 at 600571111 or via the Mbank app under "More" > "Help and Support" (call, chat, WhatsApp). Please email your concern and contact info to [Complaint@mbankuae.com]with reference “AMCB-25-07-063” for follow-up.

Mohd Jishan
The worst bank ever UAE had. Someone made a fraud transaction with my account in December 2024. I made calls and complained several times but the same answer every time that we'll check and get back to you in 40 days. Till now I don't have any updates about that.If you don't have any security please shut it down.
1 person found this review helpful
Al Maryah Community Bank
August 28, 2025
Thank you for contacting us. We sincerely apologize for the difficulty you faced. For your security, we are unable to request account details here. Please email us at Complaint@mbankuae.com with code “AMCB-25-08-079”, and one of our representatives will get back to you promptly. You may also reach our team at 600571111 (international:+97124122214)