The "Alerts" button should be on the app's homepage given that the trains are delayed all the time. Instead, you have to click on a tiny thing in the upper right hand corner and then select from a utilities list. There's plenty of room for a couple more buttons on the first page! Why do you still choose to inconvenience us?
The app doesn't return to the screen it was left on. This is a giant waste of time for the fare collector. You either can't use your phone until the collect tickets or it takes many (slow) clicks to get back to your ticket.
Keeps telling me my card security code is wrong when I just used my card to grab an uber. Waste of time. App is trash
Gets the job done, but forces max brightness on the ticket screen (really, should have a button to toggle that). My biggest gripe is that it binds your account to your device, and only allows switching three times every six months. This may not sound bad... until your cell phone does and you have to sign in on your tablet to access your tickets. Then you're stuck either using your tablet for the next six months (or until it's dead) before switching back, or use a second "switch". If you're kinda bad at charging your devices, and/or switch devices frequently, this arbitrary restriction could really **** your commute (and I don't mean give it a four star rating). Seriously, what would be wrong with two switches per month? Should be enough to keep the app from being abused, and anyways, the only way I can think of to "abuse" the switching could easily be monitored and corrected on the backend, rather than imposing arbitrary limitations on legitimate users. Lastly, why can't you "subscribe" to train lines and receive push alerts about service issues? This seems like a no-brainer, but instead the alerts feature merely takes you to the alerts page. It's better than nothing, but not by a lot.
Lost over $20 due to expired tickets in this app. I travel a lot and often can't use all my tickets in 90 days. And I have to commute before the trains start running most days so I'm stuck buying 10 rides. The geniuses at the mbta are worried about people stocking up on tickets when they raise fares, which happens once every few years. Meanwhile the customer has to risk that they have unused tickets every 90 days, not worth the aggravation. And the same geniuses now limit the amount of paper tickets you can buy to 4, not that you can't buy 40 in 10 transactions, further making life aggravating for the customer. Thanks to the French government-owned Keolis, we traded one incompetent government operator for another. Privatise the whole organization and let the private sector that knows how to deal with customer service and compete with lower fares run the organization. The working people who pay taxes have to hand over an ever higher % of their weekly pay to government, like they don't already take enough.
The old app was much better. The updated one is garbage
- Voiceover/Screen Reader improvements
- Inactive tickets within ticket wallet now display date and time
- Additional bug fixes and optimizations